Timestamps:
00:00 – Why MSPs face another inflection point
01:34 – Peter Fidler and WCA Technologies
03:09 – How customer demand for AI is evolving
04:03 – AI governance, data security, and responsible adoption
06:32 – When customers adopt AI before their MSP
09:25 – The shift from AI assistants to AI agents
11:58 – Could AI agents replace MSP services?
14:58 – Moving MSP conversations toward business outcomes
17:45 – Change management and learning through failure
21:05 – Why MSP peer groups and community matter
25:29 – Supporting partners in the Microsoft ecosystem
30:04 – What Microsoft expects from partners
31:19 – How MSPs need to evolve next
35:09 – Why MSPs need AI expertise
36:17 – Where to learn more about WCA Technologies

A new episode of Channel Insider: Partner POV is released every other Thursday.

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Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso.

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

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