Guest:
Max Rosenblum – Founder, Supplement Experts & Creator of Adjust.ai

Guest Links:
Website: https://www.supplementexperts.net

This episode explores how AI is fundamentally changing insurance supplementing, estimating, and MRP workflows for roofing and exterior contractors, and why simply using ChatGPT is nowhere near enough to gain a real advantage. It breaks down how the industry is shifting toward Managed Repair Programs, why contractors are now being forced to master Xactimate and estimating accuracy, and how supplementing has evolved from an optional service into a critical profit-protection function. The episode explains how AI becomes powerful only when paired with massive historical datasets, including tens of thousands of claims, emails, call recordings, and outcomes, and why those data points—especially failed supplements—are just as valuable as successful ones. It dives into how AI can be used to dramatically reduce supplement turnaround times, improve carrier communication, and determine which battles are worth fighting based on time-versus-outcome tradeoffs. The discussion also covers the technical reality behind AI workflows, including why guardrails matter, how hallucinations occur, the role of tools like N8N, Zapier, and multi-model stacks, and why development oversight is essential. Beyond technology, the episode examines operational discipline, including photo documentation, labeled jobsite evidence, task-based file management, and follow-up systems that prevent revenue leakage. It also addresses the misconception that AI replaces people, explaining instead how it amplifies skilled teams, stabilizes seasonal volume swings, and protects cash flow during storm-driven cycles. The episode concludes with practical insights on preparing for future claim volume, why early adoption matters, and how contractors can position themselves to thrive as AI-powered estimating becomes the industry standard.