In this episode of the Healthcare Plus Podcast, host Dan Collard sits down with Quint Studer to launch a new short series previewing the upcoming conference, Rewiring Healthcare: Foundation to Future (April 28–29, Atlanta), and to explore why healthcare must rethink how leaders are developed in today’s environment.

After years of workforce disruption, turnover, and rapid change, healthcare organizations are operating with thinner experience pipelines and leaders who are being promoted into complexity they were never trained for. Studer and Collard make the case for rewiring—not abandoning what worked in the past, but giving leaders permission to change how leadership development, training, and learning actually happen.

At the center of the conversation is Precision Leader Development™, a personalized approach inspired by precision medicine. Rather than one-size-fits-all leadership training, leaders are developed based on how they learn, what skills they need now, and the realities of their role, experience level, and environment—making development more usable, focused, and sustainable.

The conversation also explores why in-person connection still matters, the “magic in the hallways” that virtual platforms can’t replace, and how the conference is designed to be accessible, practical, and immediately applicable—including hands-on post-conference working sessions that help teams turn learning into action.

Listeners will learn:

• Why traditional leadership development models no longer work
• How Precision Leader Development personalizes growth instead of overwhelming leaders
• Why rewiring is about permission, not replacement
• How connection and community drive resilience and performance
• What makes Rewiring Healthcare: Foundation to Future different from typical conferences

This episode sets the foundation for a conference built around real-world leadership, practical learning, and sustainable change.

For conference information and registration: https://rewiringhealthcare.com

In this episode of the Healthcare Plus Podcast, host Dan Collard sits down with Regina Shupe, a veteran emergency department nurse leader and author of Rewiring the Emergency Department: Innovative Solutions for Modern Emergency Medicine, to explore what emergency care needs now: steadier leadership, redesigned systems, and cultures where caregivers can truly thrive.

With nearly four decades in emergency medicine—as a frontline nurse, ED leader, national coach, and now author—Shupe brings a hard-earned perspective on why many traditional fixes no longer work. Today’s EDs face unprecedented clinical, operational, and emotional strain, often with less experienced teams and leaders who were never trained for the complexity they’ve inherited.

Shupe makes a strong case for rewiring—redesigning leadership behaviors, flow, and culture so reliability and compassion can coexist. She reframes burnout as a system alarm, not a personal failure, and introduces “love leadership” as a practical strategy for building trust, psychological safety, and sustainable performance in high-pressure environments.

Listeners will learn:

• How to diagnose whether ED systems are helping or hindering team success
• Why leadership redesign must come before operational fixes
• How to improve flow without sacrificing compassion or safety
• What leaders get wrong about burnout and how to address it systemically
• Why consistent leader presence is one of the most powerful tools in the ED

This conversation offers grounded, real-world guidance for ED leaders who want to create environments where caregivers feel supported and patients receive the care they deserve.

About Regina Shupe, DNP, RN

Regina serves as an advisor, speaker, author, and thought leader for Healthcare Plus Solutions Group®. She brings greater than 30 years of nursing leadership and healthcare operational leadership with expertise in emergency services. She is an innovative healthcare leader driven by the correlation between positive team culture and improved patient outcomes. She leads transformative organizational change by leveraging proven clinical, operational, and leadership development.

She holds a Doctor of Nursing Practice degree. She is a member of Sigma Theta Tau International and the Emergency Nurses Association. She holds a certification in LEAN for Healthcare. Regina is the author of Rewiring the Emergency Department: Innovative Solutions for Modern Emergency Care, Advance Your Emergency Department: Leading in a New Era, and multiple articles.

From candy striper to healthcare executive, she has dedicated her life to caring for patients, families, team members, and physicians. As a nurse, she enjoyed the intersection between the heart and science, healing patients from the inside out. As a leader, she is able to see the positive correlation between the experience of team members and the experience of patients. She believes when we intentionally design meaningful and memorable experiences for team members, physicians, and patients, we are able to heal as well as truly transform healthcare.

Healthcare leadership is louder and faster than ever—visibility is constant, pressure is high, and turnover is reshaping teams. This episode of the Healthcare Plus Podcast focuses on why Tom McDougal’s book, Karma Doesn’t Need My Help:11 Weekly Lessons to Leadership Success and Peace, matters right now: it gives leaders a simple operating system to make better decisions under pressure without burning out.

McDougal distills eleven short lessons leaders can put to work immediately: begin with the outcome you want and choose the response that gets you there (E+R=O); stop spending energy on things you don’t control; and redirect attention from rumination and score-settling to actions that move results. It’s a tool kit built for real-life conditions—night meetings, public scrutiny, and competing stakeholders—so you can show up steadier for your team and your patients.

What you’ll learn:

• A clear framework for Outcome → Response decision-making—E+R=O—that you can use in tense conversations, crises, and daily ops.
• How to conserve attention by dropping “karmic bookkeeping” and reinvesting time/energy where it affects outcomes.
• Weekly practices that turn highlights into habits (brief reflection prompts, one behavior to ship each week).
• Ways to coach your team to respond, not react. Building calmer huddles, cleaner escalations, and better handoffs.
• How these skills help with today’s realities: turnover, rapid change, and high-visibility roles.

If you’re navigating competing demands and want steadier execution, this conversation delivers practical moves you can start on Monday.

About the Author:

Dr. Tom McDougal, author of Karma Doesn’t Need My Help: 11 Weekly Lessons to Leadership Success and Peace, retired in 2024 after operating hospitals for 23 years over a 33-year career. He conceptualized this book more than a decade ago but had to wait for early retirement to publish it to assure its honesty and authenticity. Dr. McDougal holds a doctorate in healthcare leadership, a master’s of science in healthcare administration, a master’s of business administration, and a bachelor’s in business management. He is also a life fellow of ACHE. Tom and his wife, Wendy, just celebrated their 32nd wedding anniversary and are the proud parents of Mary Ann and Madden.