Gratitude, Hard Lessons and What's Next for Utility Safety Partners
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Gratitude, Hard Lessons and What's Next for Utility Safety Partners
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After fifteen seasons, what do you say to the people who carried you through the hardest one?
In this solo episode, Mike Sullivan, President of Utility Safety Partners, reflects on a digging year when calls to the contact centre rose more than 40 percent, and he thanks the agents, team leaders and managers who got through it.
He looks at what gives him confidence, including the Alternate Locate Provider option, the Look Up and Live overhead power line map, and the Damage Prevention Professional Certification, a program he is grateful his board backed.
He also shares that he will retire on April 30, 2027, and looks back on a career he calls a privilege.
Listen for:
:45 What happens when call volume jumps 40% and the locates never arrive?
5:15 Why are damages near zero when the locator isn't rushed?
9:00 Why do people hit overhead power lines they can plainly see?
12:45 What qualifies someone to manage damage prevention?
16:30 Could AI have predicted the season no one saw coming?
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