Get The Manager copertina

Get The Manager

Get The Manager

Di: Al DeBerry
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Get The Manager is a podcast for anyone who has ever worked a shift, run a shift, or wondered what's really going on behind the front desk, the counter, or the kitchen door. Hosted by Al DeBerry and Raluca Leibowitz — two service industry veterans with decades of hotel, hospitality, and management experience between them — the show pulls back the curtain on what it actually takes to lead people, serve customers, and keep a business running. From handling toxic employees and reading the difference between a task-driven worker and a people-driven one, to navigating tipping etiquette, angry customers, and the age-old question of manager versus leader, Al and Raluca bring the hard-won lessons of the front line to every episode. Each episode, they're either talking topics or joined by guests from across the hospitality and service world — hotel general managers, restaurant owners, event planners, tourism executives, and more — who share their own stories from the trenches, along with the wins, the disasters, and everything in between. Whether it's a story about going above and beyond for a guest, a lesson learned the hard way, or a laugh-out-loud tale from behind the scenes, Get The Manager is equal parts education and entertainment for managers, employees, and anyone who has ever asked to speak to one.© 2026 Al DeBerry Successo personale Sviluppo personale
Episodi
  • Meet Your Hosts | The Story Behind Get The Manager

    Meet Your Hosts | The Story Behind Get The Manager
    Sep 10 2026

    Welcome to the very first episode of Get the Manager, hosted by Al DeBerry and Raluca Leibowitz!


    With decades of combined experience in hospitality, management, customer service, and employee relations, Al and Raluca kick off the podcast by sharing their personal career journeys, the mentors who shaped them, and the lessons they've learned along the way.


    In this episode, they explore what really makes a great customer and employee experience—and why exceptional service is about more than simply completing a transaction. They introduce the idea of the “Service Champion,” discuss the importance of leadership, culture, kindness, and accountability, and share their approach to handling difficult customers and supporting employees.


    Whether you've worked in hospitality, managed a team, or simply been a customer, Get the Manager is a conversation about the experiences we all share—and how we can make them better.
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    48 min
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