GBS Rewired copertina

GBS Rewired

GBS Rewired

Di: Sally Fletcher Head of Thought Leadership & Community Hypatos
Ascolta gratuitamente

A proposito di questo titolo

This podcast is for leaders who are ready to reinvent Global Business Services for the Age of AI.​


Each episode brings real-world stories and practical strategies from GBS executives and transformation leaders who are redesigning operating models, modernizing data foundations, reengineering processes, and reshaping talent strategies to unlock AI at scale.​


We cut through theory and hype. Instead, we focus on what actually works:​

  • How to redesign your GBS operating model to make maximum use of AI​
  • How to prepare and govern data so AI can deliver real business value​
  • How to simplify and standardize processes before digitizing them​
  • How to reskill, redeploy, and re-energize your workforce​
  • How to lead change when technology moves faster than culture​


If you're responsible for the next chapter of GBS, this podcast gives you the insights, frameworks, and candid lessons to move from ambition to execution.

© 2026 GBS Rewired Economia Gestione e leadership Management
Episodi
  • The Power of UX Everywhere: Jan Nikus (KONE Business Services)

    The Power of UX Everywhere: Jan Nikus (KONE Business Services)
    Apr 14 2026

    In this episode of GBS Rewired, Sally Fletcher speaks with Jan Nikus, Vice President of KONE Business Services, about the importance of user experience (UX) in global business services. KONE's substantial investment in UX has been a cornerstone of its recent strategic initiatives, focusing on making work easier for business users across 50 countries. Jan discusses how UX is not just about technology but also about cultivating behaviors and ownership among team members to drive seamless operations. This approach aims to balance local needs with global standards, emphasizing the integration of user-centric strategies within the company's broader goals.

    Learn more about building an Agentic Global Business Services with Hypatos.
    Mostra di più Mostra meno
    28 min
  • Augmenting Flawless Delivery: AI in Global Central Operations ⎸ Ansgar Thiessen (Swiss Re Global Corporate Solutions)

    Augmenting Flawless Delivery: AI in Global Central Operations ⎸ Ansgar Thiessen (Swiss Re Global Corporate Solutions)
    Mar 31 2026

    In this episode of GBS Rewired, we sit down with Dr. Ansgar Thiessen, Head of Global Central Operations at Swiss Re Corporate Solutions, to explore how AI is driving flawless delivery in global business services. From improving data ingestion to enabling “thinking” dashboards, Ansgar shares practical insights from the front line, including the impact of his AI-powered credit control solution, Genie. We also dive into how AI is reshaping entry-level roles in GBS and what that means for the future talent pipeline.

    Learn more about Agentic Global Business Services by downloading our "How to Guide" here.

    Mostra di più Mostra meno
    33 min
Ancora nessuna recensione