What does a GBS team actually look like when half of transactional work is automated? In this episode, Shaji Farooq, CEO of Chazey Partners, joins the podcast to unpack the new people strategy for a human-led, AI-enabled world. We explore where leaders are getting the balance between people and AI wrong, what "human-led" really means when agents make the first call on most decisions, and how the profile of a good hire is changing. We also look at how org charts, reporting lines and spans of control are being redrawn as manual work thins out.

To learn more about Chazey Partners, visit their website here.

As Agentic AI moves from concept to capability, the hardest part of GBS leadership isn't the technology; it's the judgment required to deploy it well. In this episode of GBS Rewired, host Sally Fletcher sits down with Dr. Sumit Mitra, CEO of Tesco Business Solutions, to unpack what an Agentic or "Intelligent GBS" really looks like in practice: how to manage hybrid human-agent teams, which tasks should never be automated, and the practical steps leaders can take right now to get ahead of the curve. Drawing on Tesco Business Solutions' track record, including two wins of SSON's World's Best GBS and seven consecutive years in SSON's Top 20 Most Admired GBS, Sumit shares what separates a good GBS from a truly great one.

Agentic AI is transforming Global Business Services: but are you budgeting for the hidden cost behind every AI decision?

In this episode, Sally Fletcher sits down with Hypatos CEO Uli Erxleben to explore the growing impact of AI token costs. As organizations scale AI agents across finance and shared services, token consumption can quickly become one of the biggest drivers of operating costs.

Discover why falling token prices don't necessarily mean lower AI bills, how token economics should influence build-versus-buy decisions, and what leading organizations are doing to control costs through smarter deployment and outcome-based pricing.

Whether you're leading GBS, finance transformation, or enterprise AI initiatives, this conversation will change how you think about the true cost of Agentic AI.

Read more about managing token costs here.

Register for our next webinar on Securing Agentic AI at Scale.