Rédaction

What will digital assets, stablecoins and tokenized money mean for the future of payments and banking?

In Part 2 of this two-part series, Andy Schmidt, CGI’s Global Industry Lead for Banking, speaks with Sean Devaney, CGI’s Payments Market Strategy Lead, about how financial institutions can prepare for changing payment models.

They explore the practical differences between stablecoins, tokenized deposits and central bank digital currencies, as well as why cross-border payments remain slow, costly and complex. The conversation also examines how ISO 20022, instant payment networks and payment orchestration can improve payment speed, transparency, liquidity management and risk control.

As digital assets and payment infrastructure evolve, operational resilience, regulatory confidence, interoperability and trusted partnerships will be essential. Listen for practical insights on payment modernization and how banks can build more flexible, resilient and trusted payment services.

Continue the conversation with Part 1, covering real-time payments, open banking, artificial intelligence and payment modernization.

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CGI From transactions to trust - listen to our latest podcast offering clear, forward-looking perspectives on what’s next for the industry

Claims are supposed to be the moment of truth in insurance, yet they still feel reactive: slow first notice of loss, fragmented handoffs, and a payout-first mindset that leaves customers frustrated. We sit down with Guillaume Brassat, a leader in our AI and technology practice in Canada, to talk about what changes when we stop treating AI as a bolt-on tool and start using it to redesign claims end to end.

We dig into the rise of agentic AI and orchestrated agents, where AI can complete tasks across an entire workflow with human oversight. That shift opens the door to faster cycle times, clearer communication, and “next best interaction” experiences that stay ahead of customer needs. We also unpack the real engine behind prevention: data. Telematics, photos, geolocation, IoT, and digital behaviour signals can help insurers anticipate risk tied to life events and real-time context, turning claims from a cost centre into a value driver.

We also tackle the practical realities leaders face: sensitive PII, data classification, and why a hybrid setup combining sovereign or on-prem AI with cloud AI can unlock progress safely. Fraud detection is a standout use case, but it is also an arms race because bad actors have AI too, which makes governance, transparency, and strong historical data even more important. If you are serious about improving customer experience in insurance claims, this is a roadmap for moving from quick fixes to true transformation.

Subscribe for more conversations on AI in insurance, share this episode with a colleague working on claims or customer experience, and leave a review telling us: what is the first part of your claims journey you would reimagine?

CGI From transactions to trust - listen to our latest podcast offering clear, forward-looking perspectives on what’s next for the industry

Payments are no longer just a utility—they’re becoming a strategic growth engine for banks.

In this episode of From Transactions to Trust, CGI’s Andy Schmidt speaks with payments expert Sean Devaney about how AI, real-time payments, ISO 20022 and open banking are changing banking.

They explore:

• How banks can use AI to improve fraud detection, exception handling and payment investigations
• Why ISO 20022 and richer payment data matter
• How real-time and embedded payments are changing customer expectations
• How banks can govern AI responsibly while maintaining trust and resilience
• Why payment flows are critical to liquidity, deposits and long-term client relationships

If you work in banking, payments or treasury, this episode offers a practical view of how financial institutions can modernize payments and turn them into a competitive advantage.

Listen to From Transactions to Trust for clear, forward-looking perspectives on the future of financial services.

CGI From transactions to trust - listen to our latest podcast offering clear, forward-looking perspectives on what’s next for the industry