Artificial intelligence is reshaping franchising by turning data into real-time insights that improve performance and strengthen relationships. In this episode of FranchiseU!, Dr. Kathy Gosser speaks with Mike Skitzki, COO of Goldfish Swim School, and Gary Liskovich, CEO of Harmonize, about how AI is transforming franchise coaching.

They discuss how systems are moving beyond dashboards to analyze both structured data and call notes, allowing franchise business coaches to focus less on spreadsheets and more on supporting franchisees. The conversation highlights how AI uncovers patterns across locations, improves conversion and retention, and enhances collaboration without replacing the human element central to franchising.

Mike Skitzki is a franchise operator known for scaling multi-unit systems through disciplined execution and strong unit economics. As COO, he oversees operations, technology, and performance across 200+ locations and more than 200,000 weekly lessons. His background includes leadership roles with Franworth, TITLE Boxing Club, and Belfor Franchise Group.

Gary Liskovich, an engineering graduate of Rensselaer Polytechnic Institute, previously worked at Deloitte and Evolution IQ, where he built AI-driven solutions. He co-founded Harmonize to help franchise systems unlock unstructured data, reduce administrative burden, and enable more effective, human-centered decision-making.

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Reach out directly to Dr. Kathy Gosser via LinkedIn.

This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

In this episode of FranchiseU!, Dr. Kathy Gosser sits down with Dr. Arif Nazir, a nationally recognized geriatrician and physician executive, as he prepares to open Louisville’s first Paris Baguette. His career has focused on improving quality of life for older adults through person-centered care models that strengthen teams, reduce hospitalizations, and preserve dignity and independence.

Dr. Nazir shares why franchising provided the structure and support he needed to expand his impact beyond healthcare, and how his experience in geriatrics (centered on trust, listening, and community) translates directly into hospitality and business leadership.

The conversation explores:

• Why franchising (not independent ownership) was the right path
• How customer trust applies across healthcare and food service
• What drew him to the Paris Baguette concept and global brand
• How he evaluated Louisville’s market demand through direct community input
• The operational and emotional realities of launching a new venture
• His approach to building a people-first culture for employees and customers

Believing innovation happens at the intersection of disciplines, Dr. Nazir is applying his healthcare lens to create more than a bakery. His vision is a culturally vibrant gathering space where exceptional food, human connection, and meaningful employment create lasting value for the community.

With plans for multiple locations, this episode offers a detailed look at the mindset, preparation, and purpose behind a transition into franchise ownership.

Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.

Don’t miss out on all things FranchiseU!:

Website: FranchiseU!

Instagram: @franchiseu_podcast

Facebook: @FranchiseU Podcast

Twitter: @franchiseupod

TikTok: @franchiseupod

Reach out directly to Dr. Kathy Gosser via LinkedIn.

This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.