Fixed Ops Focus copertina

Fixed Ops Focus

Fixed Ops Focus

Di: Steve Shaw & Dave Rogers
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Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.Copyright 2026 Fixed Ops Focus Economia
Episodi
  • Episode 76 - Want to Sell More Cars? You're Fixing the Wrong Problem

    Episode 76 - Want to Sell More Cars? You're Fixing the Wrong Problem
    Aug 11 2026
    In Episode 76 of Fixed Ops Focus, Steve Shaw and Dave Rogers ask a question that stings: do you really want to sell cars? Because here’s the truth most dealers don’t want to hear — fixed operations is the lifeblood of the new car department. When fixed ops blows, sales pays the price… and suddenly you’re discounting below invoice just to move metal. Steve and Dave get into why a strong service and parts operation is exactly what lets the front end win — and what happens when you neglect it. Stay tuned for this one. It gets HOT.
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    30 min
  • Episode 75 - How Chrissie Bifulco Turned a Sleepy Store Into a Powerhouse

    Episode 75 - How Chrissie Bifulco Turned a Sleepy Store Into a Powerhouse
    Aug 9 2026
    Steve Shaw and Dave Rogers are talking about selling again — and we brought in living proof it can be done. We interview Chrissie Bifulco, Service Manager of Piazza Mazda, on how she turned a sleepy Mazda store into an absolute powerhouse. Then our Profit Partner, Steve Schau of Fast Digital Signs, joins the show. Steve builds menus and menu programs for dealerships that help advisors present with confidence and sell more — the exact tools that turn a service drive around.
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    1 ora e 1 min
  • Episode 74 - If You Don't Care You're in the Wrong Business

    Episode 74 - If You Don't Care You're in the Wrong Business
    Aug 6 2026
    Steve Shaw and Dave Rogers get into what really makes a great service manager — and it starts with one word: passion. We talk passion for the job, the role of training, the KPIs that actually matter, and the real, day-to-day ins and outs of running a service department. Then we dig into the part nobody loves to talk about: the knowledge level of today’s managers, and their willingness to learn, grow, and coach their people.
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    30 min
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