When you’re worried about a loved one’s drinking or drug use, the first steps towards getting help can feel overwhelming.
Who do you call? What do you ask? How do you understand what’s needed, and navigate what can feel like a confusing road to recovery?

In this episode, we’re joined by Sue (CEO) and Claire (House Manager) from Brynawel, who handle many of the first enquiries from families and individuals seeking support.

We talk about:

• What those first phone calls usually sound like — and why

• The difference between detox and rehab

• How to access local support and what is available in the community

• The two main routes into residential rehab in the UK: self-funding vs local authority funding

• Why ethical services won’t admit someone immediately without proper checks

• What families can do to help — and what they can’t do for someone

• How we carry hope in the work we do as a rehab

If you’re making the first call — or thinking about it — this episode offers a calm, practical guide to help you take the next step.

For more information, you can call us on: 01443 226 864

or email: contact@brynawelhouse.org

www.brynawel.org

Services mentioned in this episode are...

barod.cymru

alcoholchange.org.uk

adferiad.org

rehabcymru.org.uk

dan247.org.uk

smartrecovery.org.uk

alcoholics-anonymous.org.uk

na.org (carcotics anonymous)

cocaineanonymous.org.uk