Exploring ServiceNow's Strategic Portfolio Management
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Exploring ServiceNow's Strategic Portfolio Management
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S1E46 Exploring ServiceNow's Strategic Portfolio Management
Steele plays "Joe Schmoe", submits an espresso machine idea, then flips roles to the demand manager and carries it through ServiceNow Strategic Portfolio Management. Along the way, Steele and Pops cover how ideas get in, what a demand has to capture, and why a project can be approved and still not be able to start.
In this episode:
- Two intake paths: the service catalog form and the idea portal with crowd voting
- What a demand holds: sponsors, business justification, cost, risk, target dates
- Why vendor approval and MSA status belong on the demand
- Catching duplicate demands before they become projects
- Scenario planning in place of spreadsheet one and spreadsheet two
- The out-of-the-box business case tab Pops hates the most
- After launch: benefit plans, cost plans and the feedback loop
If you don't put the data in, the platform can't help you. That is the thread running through the whole episode.
KEYWORDS: ServiceNow SPM, ServiceNow Strategic Portfolio Management, ServiceNow demand management, ServiceNow idea portal, ServiceNow business case, ServiceNow scenario planning, ServiceNow Strategic Planning Workspace, ServiceNow goal framework, demand intake, portfolio management, value realization, project portfolio, IT leadership, ITSM, enterprise IT, The Wired Garage with Pops
See ya later.