“At some point, founders have to stop babysitting the business — or growth stalls.” — Rohit Kumar

In this episode of Evolving Your Workplace, Carol Schultz sits down with Rohit Kumar, Founder and CEO of Chapter Apps, to explore one of the hardest transitions for founders: knowing when hands-on leadership turns into micromanagement — and how that mindset quietly becomes a bottleneck to growth.

Rohit shares the evolution of Chapter Apps, from its early days as a mobile-first learning platform to its current focus on enterprise AI solutions for sales and employee assistance. He explains why the pivot toward AI was driven not by hype, but by real customer demand — especially the need for instant, accurate answers in high-stakes sales conversations.

The conversation digs into what “babysitting” actually looks like at the CEO level: testing products personally, double-checking team output, and stepping in when managers aren’t driving execution forward. Rohit generously opens up about the deeper reason founders struggle to let go — fear of disappointing customers — and how confidence in the team directly affects a leader’s ability to delegate.

Carol and Rohit also discuss scaling across geographies, co-founding a company with a spouse across time zones, and why relocating to San Francisco has accelerated Chapter Apps’ AI innovation through proximity to partners, platforms, and real-time problem solving.

They close by examining growth constraints, talent challenges, inbound vs outbound sales, and whether roles like Chief of Staff and Customer Success are luxuries — or necessities — for founders who want to stop reacting and start leading.

Connect With Host Carol Schultz

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“Founder-led selling is still the most powerful kind of selling.” — Dave Gulas

In this week’s episode, Carol Schultz sits down with Dave Gulas, Co-Founder and President of EZDC 3PL, to talk about what sales teams must lean into as 2026 approaches: visibility, authenticity, and relationship-driven selling in a world flooded with AI-generated noise. Dave explains why generic cold pitches on LinkedIn are failing, and how personal branding and real opinions help salespeople differentiate and build trust.

Dave also shares the origin story of EZDC 3PL, built after seeing “big box” logistics providers become complacent during and after the supply chain chaos of COVID. He breaks down why customer service, communication, and accountability are the real advantage in a market where thousands of 3PLs offer similar “space and labor.”

The conversation begins with a timely real-world issue in freight: theft and “burning an MC number,” where bad actors exploit carrier identity loopholes to steal loads fast before anyone can respond. From there, they move into scaling a logistics company, managing a remote warehouse team from a different state, and why hiring the right people (and learning from the wrong hires) is core to building a strong workplace culture.

Finally, Dave talks about launching the Beyond Fulfillment podcast as a learning tool during the hardest early stages of growth — and how consistency turned it into 220+ episodes, a growing YouTube channel, and high-level founders reaching out to be guests.

Takeaways:

Authenticity and visibility are essential for sales in 2026.

Cold pitching without relationships is not real selling.

AI is making generic outreach worse, not better.

Differentiation comes from real opinions and human connection.

Great customer service and over-communication build long-term trust.

Founder-led selling is difficult to replace at high-stakes moments.

Early growth mistakes help define your ideal customer profile.

Remote teams work best with strong leaders and clear systems.

Hiring the right people is a growth multiplier.

Consistency in content can create unexpected opportunities.

Chapters:

00:00 Welcome + Why sales teams need this in 2026

00:32 What EZDC 3PL does (warehousing, fulfillment, transportation)

01:04 Real-time supply chain theft and diverted freight

02:27 How freight theft happens + “burning an MC number”

03:22 The #1 sales strategy for 2026: visibility and authenticity

04:33 Why cold pitching on LinkedIn is broken

05:11 The “fake compliment → wild promise → demand a meeting” script

06:01 How AI reinforces bad sales outreach

06:48 Why Dave founded EZDC 3PL

08:17 The meaning behind the name EZDC 3PL

09:23 How COVID changed logistics and created complacency

10:29 Customer service as the real differentiator

12:50 Why Kentucky is a strategic warehouse location

13:15 Managing a remote warehouse team as a founder

14:21 Founder’s “zone of genius” and role clarity

15:40 Why 3PL isn’t just “space and labor”

16:37 Early mistakes: taking the wrong clients

18:06 Bottlenecks to growth: space, timing, inventory transfers

20:34 Will Dave always lead sales?

21:53 Founder presence on sales calls (even at billion-dollar scale)

24:11 Why sales hires often fumble the message

27:56 Building culture through hiring lessons

30:13 Why Dave started the Beyond Fulfillment podcast

31:29 Consistency results: 220+ episodes and 13K YouTube subscribers

32:58 Where to learn more about EZDC 3PL + closing

Connect With Host Carol Schultz

Find more information about our host Carol Schultz and her company at

“If something feels wrong, trust your gut.” – Brittany Stevens

In this week’s episode, Carol Schultz sits down with employment attorney Brittany Stevens (Partner at Phillips & Associates) to unpack the realities of sexual harassment, workplace discrimination, and power dynamics—and what leaders can do to create workplaces where people feel safe speaking up.

Brittany explains how harassment is defined under the law (and why it often differs from what people assume), why so many cases come down to evidence and “totality of circumstances,” and how fear of retaliation keeps employees silent—especially when the harasser holds power. They discuss what strong workplace policies and training should actually include, why some organizations make it hard to report, and how employees can protect themselves when a company is focused on protecting itself. The episode closes with practical guidance for both leaders and employees on building safer systems, documenting issues, and knowing when to seek confidential legal advice.

1. Sexual harassment isn’t always “obvious”—many cases are subtle and pattern-based.
2. Legal definitions of harassment/discrimination vary across federal, state, and city laws.
3. Power imbalances (boss vs. employee) make reporting feel risky and unsafe.
4. Fear of retaliation is one of the biggest reasons people stay silent.
5. Documentation and internal complaints can significantly strengthen a case.
6. Many companies fail by not having clear reporting policies or trusted processes.
7. Leaders must train managers not only on behavior—but on how to respond to complaints.
8. Discrimination can happen anywhere—industry, company size, and role don’t matter.
9. Some terminations get “hidden” behind restructuring or reductions in force.
10. Consulting a law firm can be a confidential way to understand your options.

00:00 Intro: The taboo topic—sexual harassment & workplace safety

00:49 What Brittany’s firm does (employee-side discrimination law)

02:19 Why the firm was founded & what motivates this work

02:50 Defining harassment vs. what people think harassment is

04:28 Harassment isn’t always sexual: hostile work environments & protected classes

05:15 Evidence, documentation, and why cases are fact-dependent

06:16 Power dynamics: why “just say no” isn’t realistic

07:43 What victims can do when they fear repercussions

08:25 Why policies and reporting systems often fail (or don’t exist)

10:40 Vetting employers: red flags, lawsuits, and research before accepting jobs

11:13 DEI changes and what may shift over time

12:01 Discrimination happens everywhere (yes—even “good” companies)

13:00 What leaders should do: training, reporting, investigations, real support

15:54 Women vs. men: patterns Brittany sees in harassment and discrimination cases

16:46 Disability/medical termination & “restructuring” as a cover

18:35 How Phillips & Associates evolved and expanded over time

20:05 Growth bottlenecks: why jurisdiction/laws matter

21:21 Why expand into less employee-friendly states like Florida

22:58 Client trust: the importance of fast support and connection

23:54 Internal training: listening, empathy, and handling emotional calls

26:10 Choosing a path: quiet resolution vs. litigation

27:03 How to find the firm & their contingency model

29:24 Final thoughts: protecting yourself when the company protects itself

Connect With Host Carol Schultz

Find more information about our host Carol Schultz and her company at Vertical Elevation,