Episode Three: The Job's Not Done
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Childhood has changed beyond recognition since 1986 when Childline was founded, and the service has evolved with it. In this final episode, Natalie asks who is responsible for keeping our children safe online. On stage at SXSW London with NSPCC Chief Executive Chris Sherwood and members of the NSPCC's Child Safety Online Taskforce, she calls on tech companies to take responsibility for the platforms where children spend so much of their lives. She speaks to Tony Fitzgerald of Kids Helpline, Australia about what that country's under-16s social media ban has, and hasn't, achieved. And we hear from Naomi, who went from contacting Childline to being one of its youngest Counsellors. As online exploitation rises dramatically and AI brings new risks barely yet understood, we discover how Childline is harnessing technology to give Counsellors more time with children. And why, forty years on, the service still depends on volunteers and donations to answer every child who reaches out. Rebecca Wilcox closes with a moving story her mother once told her, that gives a poignant, fitting ending to our three episodes.