Episode 9: The First Hour
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How many jobs have you lost without ever knowing you were in the running?
In this episode, I explain why the first hour after a customer contacts your business could be the most valuable hour of your working day.
Drawing on my own experience as a window cleaner, along with research into customer response times, I explore why being the first to reply often matters more than being the cheapest or having the flashiest website.
We look at:
- Why customers rarely wait for one business to reply.
- How responding quickly can be worth thousands of pounds over the lifetime of a customer.
- The simple habits that help you stop enquiries slipping through the cracks.
- How AI and automation can acknowledge enquiries instantly while you're busy doing the work.
This isn't about becoming a salesman. It's about making sure the customers you've already attracted don't quietly disappear to somebody else.
If you found this episode useful, please follow the podcast and share it with another tradesman who could benefit.
Get Found. Be Chosen. Stay Remembered.
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