Episode #4
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Episode #4
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In this episode of 'Community Table,' host Dave Query reconnects with Doug Emerson, owner of the iconic University Bikes in Boulder. They reminisce about their 35-year friendship and discuss everything from immigration to employee handbooks. They delve into the impact of COVID-19 on the bike industry, the rise of electric bikes, and discuss the challenges and joys of running a longstanding business. Doug also shares insights on Boulder’s evolution and the importance of offering exceptional customer service in retail.
00:00 Introduction and Welcome
00:28 Meet Doug Emerson
03:22 COVID-19 Impact on the Bike Industry
05:05 The Future of the Bike Industry
07:04 Service and Hospitality at University Bikes
10:38 The Rise of Electric Bikes
18:53 Challenges and Changes in Boulder
21:02 Conclusion and Farewell
21:18 Bonus: Local Music Announcement - Amaryllis at The Velvet Elk
@amaryllistheband