Our dynamic duo, Rona Lewis and Jeffrey Hansler, are back — and this time they’re tackling the slippery, sneaky, side-eye subject of incongruency.

Fresh off their episode on hypocrisy, they double down and drill deep into what happens when leaders say one thing… and their body language, bonus structure, or boardroom behavior says another.

If you’ve ever taken a body language class, you’ve likely seen the now-legendary clip of President Clinton saying, “I did not have sexual relations with that woman.” It’s practically Body Language 101. Experts love dissecting micro-expressions, eye movements, and vocal tone from that moment.

Why? Because incongruency is detectable.

When words and physiology don’t match, trust erodes faster than a corporate mission statement during layoffs. And that’s where Rona expertly yanks the conversation back to business.

The duo explores real-world organizational congruency, including Sears, once a retail titan and now reduced to five remaining retail locations. Next, they move on to the pseudo-partnership between Vistage, a global CEO advisory organization built around peer accountability and leadership development, and the National Speakers Association, a professional association built on elevating the speaking industry.

What happens when brands losses alignment between innovation, leadership decisions, and marketplace reality? Congruency matters. Nostalgia doesn’t pay the rent.

When incongruency isn’t dealt with, it becomes a contagion affecting everyone in the organization. How do your values, credibility, and performance standards align? Your business is your message and incongruency is especially expensive.

Once you become familiar with the signs of incongruency in organizations and in leadership, spotting Incongruency is as easy as spotting a red wine stain on a white suit.

While Rona reminds us that leadership is about alignment and not perfect posture, she quickly moves on to her favorite topics of play, leadership, and living your values.

Congruency isn’t a PR strategy, it’s a performance strategy.

This episode matters in a world of corporate virtue signaling and social media over-messaging, because leaders who workshop their authenticity with congruency create a competitive advantage. When your words, actions, incentives, and culture match people feel it. When they don’t people feel that even faster.

And as always, Rona and Jeffrey don’t just talk about what’s right and wrong in business, they demonstrate it live complete with quick pivots, playful tension, and the occasional “Wait… what did you just say?”

Other Biz-Souls Episodes You’ll Enjoy:

Episode 204: The Great Exhaustion

• https://open.spotify.com/show/bizsouls-episode-204

• https://www.youtube.com/watch?v=bizsouls204

Episode 203: Hypocrisy Hunted Hilariously

• https://open.spotify.com/show/bizsouls-episode-203

• https://www.youtube.com/watch?v=bizsouls203

Episode 202: Persuasion, Negotiation & Sales in a Chaotic World

• https://open.spotify.com/show/bizsouls-episode-202

• https://www.youtube.com/watch?v=bizsouls202

Episode 201: Critical Thinking Collapse

• https://open.spotify.com/show/bizsouls-episode-201

• https://www.youtube.com/watch?v=bizsouls201

If you’ve ever sat through a leadership meeting where “transparency” felt foggy or heard a CEO say “people first” while cutting development budgets or watched someone deny something their eyebrows already confessed, this episode is for you.

Jump in. Follow. Subscribe. Become part of the Biz-Souls family — where congruency isn’t just discussed… It’s practiced (most of the time).