Episode 2: Three Practical AI Use Cases for CS Leaders with Dubau
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Episode 2: Three Practical AI Use Cases for CS Leaders with Dubau
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Think Big. Start Small. Implement AI Tomorrow.
In this episode of The Post Sales Podcast, I sit down with Emilie Dubau, CS leader and engineer, to cut through the AI hype and focus on what actually works.
We break down three practical AI use cases you can implement tomorrow:
- Building a “squad” of AI assistants to act as sparring partners
- Using AI for scalable enablement (slides, quizzes, podcasts from documentation)
- Leveraging AI inside tools you already use (HubSpot, Gong, Confluence)
We also discuss:
- The 80/20 AI mindset (good enough > perfect)
- Why data hygiene matters more than ever
- How to create space for innovation inside your team
Resources & Links
Practical AI tools mentioned in this episode
- Gemini — https://gemini.google.com/app
- NotebookLM — https://notebooklm.google/
- Gong AI Agents — https://www.gong.io/platform/ai-agents-for-revenue-teams
- HubSpot Breeze AI — https://www.hubspot.com/products/artificial-intelligence/breeze-ai-assistant
- Atlassian Rovo — https://www.atlassian.com/software/rovo
- Google Workspace Studio — https://studio.workspace.google.com/
- Zapier AI Agents — https://zapier.com/agents
- Zapier Gmail Auto-Replier Template — https://zapier.com/templates/details/gmail-auto-replier
- Prompt Cowboy — https://www.promptcowboy.ai/
- Pretty Prompt — https://www.pretty-prompt.com/
Additional resource
- AI in Post-Sales 2026 Report
https://customersuccesssnack.com/ai-in-post-sales-2026-2/
Connect with Emilie on LinkedIn: https://www.linkedin.com/in/emiliedubau/
Chapters:
00:00 - 80 20 AI Mindset00:24 - Podcast Intro01:02 - Meet Emily02:24 - Start Small First04:03 - Squad of Gems05:09 - Patty Partner08:33 - Fanny Feedback09:29 - Bon Brief10:06 - Build It Tomorrow11:54 - NotebookLM Enablement13:43 - Slides Podcasts Quizzes15:52 - Gong Coaching Loop17:04 - Company Context17:32 - Building CS Teams18:12 - Make Space for AI19:51 - Use AI Inside Tools20:57 - Lead Change Adoption22:22 - Good Enough AI Rule23:47 - HubSpot Handover Assistant25:38 - Confluence Onboarding Bot26:51 - Data Hygiene Matters28:13 - AI Agents and Prompts30:08 - Time for Innovation