Most people have no idea their windshield is a structural part of their vehicle — until someone like Gary Duncan explains it. In this episode of Behind the Small Business, host Kevin Dandino talks with Gary Duncan, owner of The Chip Repair Man and a 38-year veteran of the auto glass industry.

A small business owner since 2004, Gary built Rocky Mountain Auto Glass, ran a shop in small-town Missouri, and now serves the Denver metro and Highlands Ranch with mobile chip and crack repair. He shares the real story of leaving a stable management job, betting on himself, and prioritizing family and personal service along the way.

In this episode:

• Why a $150 chip repair beats a $700–$2,000 windshield replacement on modern camera-equipped glass

• How COVID unexpectedly made his business busier than ever

• Why staying face-to-face with customers beats hiding in the office

• The hard truth about an unregulated industry full of unqualified technicians

• Where AI fits into the future of small business — even for the non-techie owner

• A tornado, "basement bargain" insurance, and why cutting corners costs you when it matters most

Whether you're an aspiring entrepreneur, a seasoned owner, or just someone with a crack you've been ignoring, Gary's decades of hard-earned wisdom deliver real, practical takeaways.

Connect with Gary — The Chip Repair Man (Highlands Ranch & Denver metro mobile service): 📞 303-901-8226 | Facebook: The Chip Repair Man

Are you a small business owner? This is an open invitation to share your story on the podcast — free publicity, no strings attached. Reach out via Facebook or YouTube to be featured on a future episode.

This episode is brought to you by Centennial State Insurance Agency. For a personal or business insurance quote with the right coverage and no overpaying, call 📞 303-838-0554.