Ep 26: Fix Your Revenue Leaks: Sandy Yu on Turning CS Into a Growth Engine
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Ep 26: Fix Your Revenue Leaks: Sandy Yu on Turning CS Into a Growth Engine
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Your GTM strategy may be bleeding revenue—and you don’t even know it.
In this Spotlight episode, host Emma Lo sits down with Sandy Yu, Founder of Revenue Retention Advisors, to unpack how post-sales teams can stop revenue leaks and fuel expansion.
Sandy draws on 20+ years at Oracle, Cisco, and PwC to share:
The 3 biggest hidden cracks in B2B revenue engines
Why onboarding and adoption make or break renewals
How retention earns you the right to expand
What CROs should do to align Sales, Marketing, and CS
Why personalization is no longer optional in 2025
If you’re leading a CS team or sitting in the CRO seat, this conversation will challenge how you think about growth.
Learn more about Sandy’s workshops: https://bit.ly/SandyYu
Connect with Sandy on LinkedIn: https://www.linkedin.com/in/sandysyu/