In this episode, it's time to pull up my big girl panties and face this unexpected employee departure head-on. Not only was this employee leaving, but he was also planning on starting his own company. Faced with the fact I had no idea what was about to happen, who would exactly stay, how things were going to pan out, all while trying to fill another employee, I detail my decision-making process, strategy for creating a resilient workplace culture, and my plans to fill staffing gaps.

I break down my philosophy on numbers and knowing I was going to have to carry a heavier payroll to get through this whole issue.

I discuss the realities of managing a small team, handling high payroll costs in the grooming industry, and the importance of offering full-time opportunities and a positive environment to attract and retain staff. I also talk about my excitement for putting my marketing knowledge to the test.

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Key Topics Discussed:

• Setting financial goals, establishing a positive workplace culture, and balancing profit with employee satisfaction.
• Strategies for bringing on and retaining full-time employees, payroll realities in the grooming industry, and the risk-reward of early investments.
• Tactical marketing: How Erin filled last-minute client gaps and used her previous pet industry experience to fuel growth.
• Navigating industry stereotypes, hiring as a non-groomer, and building trust with potential employees.
• Measuring progress, using historical sales data, and the importance of allowing time to adapt and celebrate small wins.
• Looking ahead: Continuing the journey, sustaining growth, and next steps for the business.