Operating at scale when industry fundamentals are shifting.

Walmart, one of the world's largest retailers, with 10,000 stores, operates under constraints most don’t. Speed creates risk. Scale creates complexity. Technology is reshaping competitive advantage.

In this episode of GCCs Unfiltered, Nitika Goel, Managing Partner & CMO, Zinnov, sits down with Balu Chaturvedula, SVP & Country Head, Walmart Global Tech, the leader managing this scale, on what it takes to move an organization of this size when fundamentals are changing.

A few patterns emerged during the conversation:

• Culture determines whether you move or get stuck. Most organizations have the technical capability to transform. What blocks them is whether people believe they can contribute, and whether their work feels relevant as everything changes. Without that, even the best strategy becomes a liability.
• Speed, scale, and trust work as a system. You can optimize for two, but the third matters more than you think. The fastest organizations aren’t pushing speed alone; they know where trust must hold, and where to move faster.
• Purpose becomes the decision-making framework. At scale, especially with AI reshaping roles, clarity on why matters more than clarity on how. It separates pragmatic decisions from reactive ones.
• Capabilities vs. features change how you operate. Building once for the entire organization requires different architecture, governance, and leadership. Most don’t make this shift. Those who do move at a different pace.
• Global centers are either core or peripheral. This is no longer about location. It’s about whether you drive business outcomes. That shift is already underway.

This is what determines which organizations stay competitive, and which don’t.

Tune in now.