Episode Description:

In this episode of Everyday Learning, Michelle and Kaiz talk about one of the most uncomfortable but important parts of professional growth - Failure.

Every frontline professional experiences mistakes. A missed detail, a wrong decision, or a moment that did not go as planned. Too often, failure feels personal and turns into self-judgment. But failure is not a verdict on your worth. It is information. It is data showing that one approach did not work.

Michelle and Kaiz explain how the shift from judgment to curiosity changes everything. When failure is treated as feedback, it becomes something you can learn from instead of something to fear. Small adjustments made after mistakes quietly improve every future interaction.

Today’s Mantra:

“Every failure is a lesson in disguise.”

Exercise for Frontliners:

Think of one failure you experienced at work, big or small. Ask yourself one question: what did this teach me? Write down one lesson or improvement that came from it. Over time, this turns difficult moments into valuable experience.

Manager Reflection:

Leaders, create safety around failure by sharing your own mistakes and what you learned from them. When teams see that failure is part of progress, they become more resilient, curious, and confident instead of defensive.

Listen, reflect, and share this episode with someone who serves with heart.