E167 Fixing the VA Access Crisis with Sean O’Connor copertina

E167 Fixing the VA Access Crisis with Sean O’Connor

E167 Fixing the VA Access Crisis with Sean O’Connor

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 In this episode of the Advancing Healthcare Innovation Show, host Michael Stamatinos sits down with Sean O’Connor, a retired Navy officer and the President and Co-Founder of DexCare. This conversation explores one of the most pressing issues facing the country today: access to care for veterans and the urgent need to modernize the VA. Over the past several months, Sean has met with more than a dozen members of Congress to discuss how the VA can improve access to care, especially mental health services, without increasing spending. As the veteran community continues to lose 18 people a day to suicide, the need for better coordination, better tools, and better service has never been clearer. Throughout this episode, Sean shares stories drawn from his military background, his work in health technology, and his personal experiences navigating care on behalf of his family. He also breaks down the origins of DexCare, how it was built inside Providence, and why access problems are often really capacity problems in disguise. This episode includes insights on: • The access challenges veterans face in both urban and rural communities • Why the VA scheduling experience varies dramatically by location • The real scale of unused appointments inside VA systems • How DexCare surfaced from Providence to address a major access gap • The growing role of AI in simplifying healthcare workflows • The cultural tension between innovation and the day to day pressures inside health systems • What gives Sean hope about the future of access Along the way, Sean discusses leadership lessons from the Navy, the emotional impact of 9/11 on his family, and the personal mission that drives his work. For anyone working in digital health, health system operations, government policy, veteran advocacy, or healthcare innovation, this conversation offers meaningful perspective and practical insight. Timestamps 00:00 Welcome to the episode 01:00 Introduction to Sean O’Connor 03:25 Military roots and early foundation 06:00 The push for VA modernization 09:40 Access challenges in rural America 12:30 Leadership habits from the Navy 14:30 The early days of DexCare inside Providence 17:50 The turning point around capacity and access 21:30 Common myths about scheduling and digital access 24:20 Collaboration in digital health 26:20 Tension inside the VA system 27:20 The scale of unused VA appointments 30:50 Variability in scheduling experiences 31:40 Younger veterans and digital expectations 33:25 The privilege of being able to self advocate 34:20 How to connect with DexCare 36:20 Why health system origins matter 38:10 Rapid fire questions 42:22 What gives Sean hope 44:50 Closing thoughts on access and service Key topics Veteran mental health, VA modernization, digital health, DexCare, healthcare access, rural health, suicide prevention, AI in healthcare, Providence innovation, health system operations, online scheduling, veterans affairs, capacity orchestration, military leadership in healthcare Connect with DexCare Website: https://dexcare.com LinkedIn: https://www.linkedin.com/company/dexcare Sean’s LinkedIn: https://www.linkedin.com/in/sean-o-connor-03949828/ 📣 LIKE, COMMENT & SUBSCRIBE If this conversation moved you, challenged your thinking, or sparked an idea, share it with someone who needs to hear it. Subscribe for more episodes with healthcare leaders who are not just thinking differently, they’re building differently. About the Show The Advancing Healthcare Innovation Show is hosted by Michael Stamatinos, a nationally recognized connector, strategist, and advocate for innovation with purpose. Each week, Michael interviews healthcare leaders who are driving meaningful change—highlighting stories of access, resilience, equity, and transformation. The AHI Show started with the idea of wanting to highlight stories of what healthcare innovation truly looks like in action. Our mission, highlight real people who are really innovating within healthcare. Guests include healthcare entrepreneurs, providers, payers, and professionals from the investment community. We showcase little wins as well as valuable lessons learned from setbacks through these interviews. The real innovators in healthcare are often the ones in the trenches doing the work with razor-sharp focus. We find these innovators and bring their stories to light. 🔗 Michael’s LinkedIn: https://www.linkedin.com/in/michaelstamo 🎧 Subscribe for more episodes that move beyond theory and into the heart of what’s really possible in healthcare. Join our group, Advancing Healthcare Innovation Forum on LinkedIn: https://www.linkedin.com/groups/7056196/
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