• We go back in time to 2014 when Heidi turned 21.
• Heidi reflects on her career in the tourism industry and how at seven years of age, she knew she wanted to run a business
• We talk about how she got into tourism and created Altitude Tours
• What did COVID 19 mean for Heidi's business and what it was like in a tourism region ?
• We discuss how to "personalise the ordinary and systemise the extraordinary."
• Heidi talks about building a business and embedding a customer-centric culture
• We ask Heidi her go-to-places in Queenstown
• We ask Heidi what she'd say to her 21-year-old self, and what Heidi at 21 would say to herself now.

• Altitude Tours https://www.altitudetours.co.nz/
• Tourism Innovation Group https://tig.co.nz/
• Destination Queenstown https://www.queenstownnz.co.nz/
• Dear21 Year Old Me website
• Demand for choc-milk outstrips supply https://www.stuff.co.nz/business/10622246/Demand-for-choc-milk-outstrips-supply
• Security guards monitor chocolate milkhttps://www.stuff.co.nz/business/farming/dairy/10648979/Security-guards-monitor-chocolate-milk
• My Google review of Altitude Tours https://maps.app.goo.gl/Gt45zbF3B5vJqv137
• Jeremy Irvine LinkedIn https://www.linkedin.com/in/jeremymirvine/

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'Security guards monitor chocolate milk', stuff.co.nz, 22 October 2014