Don't Hire To Cover Up Process Inefficiencies
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Don't Hire To Cover Up Process Inefficiencies
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Your service team says they're drowning — but do they actually need another body, or do you just have leaky workflows? Josh and Joe dig into the real question agency owners wrestle with: when does adding staff make sense, and when is it just an expensive band-aid?
They break down how to measure what your team is actually doing (low-tech time logs work), why building SOPs during downtime is a game-changer, how peer review from your study group can expose blind spots you didn't know you had, and the 80% capacity rule for knowing exactly when it's time to pull the trigger on a hire.
Timestamps:
- 0:00 — Intro
- 0:52 — Overworked or Inefficient?
- 2:42 — Measuring Efficiency
- 5:04 — Workflows & SOPs
- 6:46 — Peer Review & Study Groups
- 8:51 — When to Actually Hire
- 10:26 — Closing & Contact Info
Hit us up: ftfquestions@gmail.com — Apple & Spotify: From the Field — or ftfguys.com for all the audio in one spot.
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