In this episode, our hosts Daniel McGowan (Head of Digital Marketing) and Rashan Senanayake (Head of Design) focus on what Australian small business owners need to put in place before spending time or money on digital marketing.

Rather than jumping straight into ads, social media, or SEO, this conversation breaks down the practical foundations that shape long-term marketing success. That includes having clear business goals, understanding who your real customers are, and making sure your brand and website are ready to convert attention into enquiries or sales.

Daniel draws on his experience working in agencies and client-side marketing roles to explain why many businesses struggle with marketing results. Often, it is not the platforms or tactics that are the issue. It is the lack of clarity around audience, positioning, and purpose.

Rashan plays the role of the business owner, asking the questions many people have when preparing to work with a marketing agency. Together, they unpack how specific you need to be about your customers, how to think about referrals versus targeted marketing, and why experimentation is part of the process.

This episode is designed for business owners who want to build a solid foundation for sustainable growth, rather than chasing quick wins that fade over time.