Episodi

  • How Universities Can Prepare for Microsoft Copilot

    How Universities Can Prepare for Microsoft Copilot
    Oct 15 2026
    In this episode of Digital Lounge, we're joined by Raj Pandya, Principal Consultant at Crimson. We explore the transition from AI experimentation to structured adoption within the education sector. Raj emphasises the need for universities to start with desired outcomes, identifying key use cases that enhance student experience and staff productivity.
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    14 min
  • How Lovell Renew is Redefining Resident Experience

    How Lovell Renew is Redefining Resident Experience
    Oct 14 2026
    In this episode of the Digital Lounge, we're joined by Caroline Lovelace, customer experience manager at Lovell Renew, and Jordan Wheat, Housing industry practice director at Crimson. We explore how clear communication, trust, and empathy boost resident satisfaction. Caroline shares insights from her diverse career, emphasising the role of data in driving continuous improvement.
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    29 min
  • Is Microsoft Copilot Secure for Business? Separating Fact from Fiction

    Is Microsoft Copilot Secure for Business? Separating Fact from Fiction
    Oct 13 2026
    In this episode of the Digital Lounge, we're joined by Dave Cockram, Principal Consultant at Crimson, to explore the balance between innovation and security in AI adoption. We discuss how Copilot accesses information, the importance of governance and data foundations, and how organisations can prepare for AI integration.
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    17 min
  • The Story Gap: Why Some Leaders Create Movements and Others Create Memos

    The Story Gap: Why Some Leaders Create Movements and Others Create Memos
    Oct 7 2026
    In this episode of the Digital Lounge, author and speaker Nigel Ridpath explores what separates messages that inform from messages that inspire. We discuss why people rarely change because of data alone, how stories shape the way we understand the future, and why leadership communication is ultimately about creating meaning, not simply sharing information.
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    44 min
  • From Reactive to Proactive: The Future of Customer Care in Homebuilding

    From Reactive to Proactive: The Future of Customer Care in Homebuilding
    Sep 23 2026
    In this episode of Digital Lounge, we're joined by Leah Barnes, Head of Customer Care at Rectory Homes, and Jordan Wheat, Housing Industry Practice Director at Crimson. Drawing on Leah’s customer care experience within homebuilding and Jordan’s perspective on data, AI and digital transformation across the sector, the discussion explores how homebuilders can move from reactive issue resolution towards more proactive, insight-led customer care.
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    27 min
  • AI Governance in Practice What Good Looks Like Beyond Policy

    AI Governance in Practice What Good Looks Like Beyond Policy
    Aug 27 2026
    In this episode of Digital Lounge, we explore the challenges organisations face in implementing effective AI governance frameworks that go beyond mere policy.
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    29 min
  • Fixing Student Engagement at Scale: Lessons from the University of Birmingham

    Fixing Student Engagement at Scale: Lessons from the University of Birmingham
    Aug 26 2026
    In this episode of Digital Lounge, we discuss how the University of Birmingham has moved beyond compliance-led attendance monitoring to create a more proactive and compassionate model for student academic engagement.
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    32 min
  • How the University of Leicester Is Using AI to Improve Digital Engagement

    How the University of Leicester Is Using AI to Improve Digital Engagement
    Jul 28 2026
    In this episode of The Digital Lounge, Stuart Hainsworth, Deputy Director of Marketing at the University of Leicester, shares how his team is using AI, content strategy and digital transformation to improve engagement and create more personalised experiences.
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    35 min