David Ratcliffe - President of Pink Elephant and ITSM Pioneer
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David Ratcliffe - President of Pink Elephant and ITSM Pioneer
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Join Katrina Macdermid and Wesley Eugene on the first episode of the Humanising IT™ podcast with special guest David Ratcliffe, president of Pink Elephant. They delve into ITSM complexities, discussing how human-centered design can revolutionise the field.
Key topics include insights from Katrina's book, "Human-Centered Design for IT Service Management," and the evolution of ITSM from a process-driven framework to a human-focused approach. David shares his experiences and introduces Pink Elephant's new Integrated ITSM model, which combines traditional ITSM with agile, lean, and organisational change management practices.
Tune in for a thought-provoking discussion that challenges conventional ITSM practices and advocates for a more humanised, experience-led approach to IT service delivery.
Don't miss the premiere of the Humanising IT™ podcast!