This week Lady Libra has Jay McGraw CEO of Power 4.4 radio. They talk about his beginnings in customer service and how was it transferring to Radio. They even talk about Jay's stint in music. This a great episodes with a lot of gems.

Follow the podcast: @cssgpodcast

Follow the guest: @jaymcraw1

This episode Lady Libra sits down by herself and gets some things off her chest. How she started where she is and the journey in-between. She also explains the reason why CSSG is needed.

In this week's episode of the Customer Service Support Group Podcast, Lady Libra sits down with a very special guest: Jorae from the Melanin 360 Podcast.

Whether you're on the front lines of retail or navigating the corporate grind, this conversation hits home on the realities of the modern workplace. We’re diving deep into the dynamics that make or break your 9-to-5.

• The Power of Teamwork: Why having a solid "work family" is your best defense against disgruntled clients and high-stress shifts.

• The Manager Factor: We break down different scenarios where a bad manager can completely derail a workflow—and the incredible benefits (and peace of mind) that come from working under an understanding leader.

• The Remote Work Evolution: Jorae shares her personal insights on the shift to working from home, comparing the landscape before the pandemic to the "new normal" we live in today.

• Handling the Heat: Tips on staying professional when clients lose their cool.

Don’t miss out on the conversation! Follow Lady Libra for behind-the-scenes content, career tips, and community support:

• Instagram: @cssgpodcast

• TikTok: @cssg_podcast

Listen now and join the support group! Because in customer service, if you don't laugh, you'll cry—and we'd much rather laugh with you.

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