Customer Science copertina

Customer Science

Customer Science

Di: Anthony Curtis
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A proposito di questo titolo

Customer Science is a podcast that explores the science behind customer behavior and creating remarkable experiences. Join me every week as I explore the principles, strategies and insights that shape the world of customer experience. Whether you're a CX professional, business owner or curious listener, I hope you get value from the conversation.Anthony Curtis Economia Gestione e leadership Management
  • 3. Conditions Part Two: Connection
    Aug 2 2023

    In this episode, I share about the 3 Components of Connection and why they're extremely important for creating powerful customer experiences.

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    8 min
  • 2. Conditions Part One: Clarity
    Jul 19 2023

    Topics discussed:

    • A helpful definition of CX Design
    • Why the way Customer Experience is traditionally defined is pointless
    • The conditions that create the experience your customers react to and how to manipulate those conditions
    • Clarity as a crucial element of CX design strategy
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    6 min
  • 1. Foundational Concepts
    Jul 12 2023

    Topics discussed:

    • About me & my consulting firm, CardinalNorth
    • Why focusing heavily on new client acquisition can be a sign that your business isn't healthy
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    8 min
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