Customer Obsession with Charlie Herrin

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Customer Obsession with Charlie Herrin

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Customer Obsession with Charlie Herrin In this episode of the CrossLead podcast, host David Silverman speaks with Charlie Herrin, President of the Technology, Product, Xperience organization within Comcast Cable. They focus on the leader’s role in creating a compelling vision and building a narrative in support of it. Charlie talks about his obsession with the customer and how technology can meaningfully improve a customer’s life. He also discusses his personal routines and leadership development philosophy as well as his approach to leading change at scale and how you measure progress.“For me, innovation is not feature matching. Innovation is making someone’s life better.” – Charlie Herrin [14:26]“People need to have purpose in what they’re doing and it’s not just a job. It’s not just working on technology. It’s not just writing code or creating a design. You’re doing it for an end goal.” – Charlie Herrin [18:59]“The role of the leader is to lead a

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