Imagine ditching the hustle of endless hours for small, intentional acts that build unbreakable teams and combat healthcare burnout without costing a dime?

In this engaging episode, Dr. Laura Suttin interviews Rachel DeAlto, CSP, as she shares her unconventional journey from practicing law and launching a startup to becoming a media personality on shows like Married at First Sight, and now empowering leaders through her books “Relatable“ and “The Relatable Leader“.

They explore:

• Relatability as a teachable skill
• The role of empathy in patient care
• Managing distractions in a hyperconnected world
• Strategies for building trust through respect, consistency, and clear communication.

Drawing from psychology and real-world examples, Rachel offers practical advice for healthcare professionals to enhance connections, reduce anxiety from social media, and foster human-centered cultures amid burnout challenges.

If you're a healthcare leader or clinician seeking to improve team dynamics, patient outcomes, and personal resilience, this episode delivers relatable tools to lead with intention and authenticity.

Three Actionable Takeaways:

• Prioritize small moments of respect: In daily interactions, take 30 seconds to recognize great work. It builds trust and engagement more effectively than financial incentives, saving time on turnover and training.
• Sit down for better connections: Whether with patients or team members, sitting conveys presence and care, making brief encounters feel more meaningful and compassionate without adding extra time.
• Seek honest feedback and act: Use anonymous surveys to assess trust, respect, and communication; commit to implementing changes to avoid eroding morale. Focus on controllable processes like offloading notes immediately to stay present.

About the Show

Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves.

About the Guest:

Rachel DeAlto, CSP, is a keynote speaker specializing in communication, leadership, and human connection. With a law degree, Master's in Psychology, and experience as a media expert on shows like Married at First Sight, she empowers audiences through her TEDx Talk and books “Relatable“ and “The Relatable Leader“ to build trust and high-performing cultures.

Website: https://www.racheldealto.com

About the Host:

Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine.

Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares. She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul.

When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together.

🌐 Website: drlaurasuttin.com
🔗 LinkedIn: https://www.linkedin.com/in/laura-suttin-md/
📸 Facebook: https://www.facebook.com/purposefulMD

The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions.