From Healthcare Administrator to Independent Billing Advocate
Former Practice Administrator turned Medical Bill Master, Nicole Broadhurst helps patients & families gain peace of mind and take control of medical bills in 30 minutes without making a single phone call. As CEO and founder of Tennessee Health Advocates, Nicole’s mission is to simplify and clarify the healthcare billing system. As a former healthcare insider, Nicole focuses heavily on the opportunities for improvement within the medical billing process to help her clients achieve peace of mind knowing they are not paying a penny more than they actually owe.

Laura Volz is a strategic leader with a passion to help advance the efforts for better care and support for families and their loved ones with Alzheimer’s and dementia. Her desire is to make change to improve our current senior living environments for a more prospect-centered care.

Jeff Kersten is the Agency Liaison for the Bureau of Consumer Protection within the Wisconsin Department of Agriculture, Trade and Consumer Protection. As the Agency Liaison, Jeff travels around the state to educate the public, businesses and law enforcement on privacy protection, data security, identity theft, and other areas of consumer protection. Jeff has over 12 years of experience as a police officer and is a prior Consumer Protection Investigator for the Bureau of Consumer Protection. The Wisconsin Bureau of Consumer Protection will discuss the details of common scams, the warning signs of a scam, and what to do if you or someone you know falls victim to a scam or fraud. Helpful factsheets from The Bureau of Consumer Protection will be available.

As Wisconsin’s lead agency for consumer protection, the Bureau of Consumer Protection at the Wisconsin Department of Agriculture Trade and Consumer Protection, provides information and education, mediates complaints, investigates cases, and takes enforcement actions to fight fraudulent and deceptive practices that harm consumers and honest businesses.

This episode was converted from the original Compassion Chats video library where Jeff shared a slide presentation. You can view the video form of his presentation here: https://susanamarshall.com/jeff-kersten/