Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.

Episode #103 features Marissa Rogers, Principal Knowledge Management Specialist at Pegasystems.

Hosts Jim Storer and Shannon Abram chat with Marissa about the Pegasystems support community, and their challenges converting customers who prefer traditional support channels (calls/tickets) to access self-support options first.

Marissa also shares exciting developments in the community, including personalized email notifications for stalled posts to encourage responses and a new feedback module for documentation. She also offers advice for community professionals working in support community use cases.

• User Engagement in Support Communities
• Automation and AI in Online Communities
• Authentic Engagement in Online Communities
• The Intersection of Learning and Communities
• Community Building for Associations

The post User Engagement in Support Communities appeared first on The Community Roundtable.

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.

Episode #102 features Jessica Langston the Senior Director, Community at Autodesk.

Hosts Jim Storer and Shannon Abram chat with Jessica about the ways automation and AI can benefit online community programs, including language translations and localization, filtering and analyzing community data and automating repetitive tasks.

Jessica offers advice for managing mature communities and the importance of co-designing with community members.

More Community Podcasts

• User Engagement in Support Communities
• Automation and AI in Online Communities
• Authentic Engagement in Online Communities
• The Intersection of Learning and Communities
• Community Building for Associations

The post Automation and AI in Online Communities appeared first on The Community Roundtable.

Episode #101 features Penny Schnarrs, Director of Community Relations and Strategy at the Association of American Medical Colleges (AAMC).

Hosts Jim Storer and Shannon Abram chat with Penny about community building and virtual engagement with a medical organization. She shares strategies for authentic engagement in online communities, and highlights the need for innovation and connection beyond in-person meetings.

Penny Schnarrs is the Director of Community Relations and Strategy at the American Association of Medical Colleges. She is also part-time faculty at Point Park University, teaching first-year students.

The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, patient care, and community collaborations conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of people everywhere.

More Community Podcasts

• User Engagement in Support Communities
• Automation and AI in Online Communities
• Authentic Engagement in Online Communities

The post Authentic Engagement in Online Communities appeared first on The Community Roundtable.