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Receiving a citation can leave even experienced child care leaders with a lot of emotion — and even more questions.

What exactly was cited? When did that become a rule? Was the regulation interpreted correctly? Should the finding be accepted as written, clarified, or discussed further based on additional information?

Join Ronnae Williams, The State Lady®, for an inside look at how licensing decisions are made, what consultants are evaluating during inspections, and how to respond professionally when findings are documented.

Drawing on her experience as a former licensing consultant, Ronnae will help participants better understand licensing reports, identify common areas of misunderstanding, and determine appropriate next steps when concerns arise.

Participants will leave with practical strategies for addressing citations, strengthening compliance systems, and communicating effectively throughout the process.

Learning objectives: by the end of this 90-minute webinar, participants will be able to:

• Interpret a licensing report to identify the specific regulation, practice, or observation being cited.

• Describe what licensing consultants evaluate during inspections, investigations, and follow-up visits.

• Determine whether clarification, corrective action, or additional documentation is appropriate following a citation.

• Apply professional communication strategies to respond to licensing findings and strengthen compliance systems.