On this episode, we make the case for why companies should favour an up-skill and redeploy strategy over redundancy. Dilli Ching, a Sydney based aviation contact centre management and transformation leader, joins us to discuss her experience in pitching workforce redeployment strategies to senior executives and implementing them successfully.

Key Takeaways:

• Think Beyond P&L: Shape a Forward Looking People Strategy
• Embrace Experimentation & Leverage Data  
• Get To Know Your People, Their Transferable Skills, and Hidden Talents
• Up-skilling Can Be Cost Effective in the Long Run
• Your Workforce Will Be Fiercely Loyal

Guest Information: Dilli Ching (view LinkedIn) is a Change Management MBA candidate with over 21 years of experience in contact centre management and transformation within the aviation industry. Her industry experience covers numerous airlines including Singapore Airlines, Thai Airways, and Air New Zealand. She has previously held the role of global head of operations and commercial partnerships and also has experience in travel start-ups. 

Continue the Conversation: www.ChangeOutLoud.com

John Kotter, the founding father of change management, listed creating a sense of urgency as the first step to communicating change. However, change professionals often fail to take advantage of "burning platforms" or veer so far that they create a sense of doom. 

In this podcast, we discuss how to promote action vs. paralysis, taking advantage of crisis situations, and learning what to do (and what not to do!) from our peers in marketing.

Sankar Vyakaranam joins Kara and Adnan to discuss simple productivity hacks we can incorporate into our everyday lives to regain control and power over our day. 

Topics Covered:

• Why turning off email notifications can be a game changer
• How to create the space to tackle tasks that require deep thinking
• The importance of building in wellness into your routine 
• Considerations for globally distributed teams