Cargo Shorts copertina

Cargo Shorts

Cargo Shorts

Di: Old Dominion Freight Line Inc.
Ascolta gratuitamente

Offerte di stagione | 0,99 €/mese per i primi 3 mesi

A seguire 9,99 €/mese – si applicano condizioni. Puoi disdire mensilmente.
A proposito di questo titolo
 Cargo Shorts tackles all things related to the transportation of goods. Each episode digs into a key issue facing North American surface transportation with expert insights from economics, automation, and logistics professionals. Learn more about the complexities in the supply chain you're facing in your business.Cargo Shorts (C) 2022 Politica e governo
Episodi
  • Ep. 21: Building a Real LTL Partnership With TQL's Grant Crawford

    Ep. 21: Building a Real LTL Partnership With TQL's Grant Crawford
    Oct 27 2026
    What does it take to build an exceptional 3PL/LTL relationship? In a recent conversation, Senior Vice President of Operations at Old Dominion Freight Line, Chris Kelley, and Vice President of LTL at TQL, Grant Crawford, discuss how OD and TQL work together to deliver outstanding service and create value for their customers. Find out why they say setting expectations, constant communication, and shared core values are the keys to a winning partnership. What You'll Hear in This Episode How TQL built its LTL division. Six or seven years ago, TQL focused only on full truckload. Then customers started asking for more. Crawford explains how the team is scaling LTL to the same service standard customers expect from its truckload business, with live support 24 hours a day, seven days a week, 365 days a year.Why LTL service stereotypes are changing. A lot can go wrong in LTL. Crawford shares how the right carrier partnership lets shippers get cost efficiency without giving up service and quality.What makes a strong 3PL-LTL partnership. Constant communication at every level, from frontline teams to executives, plus a clear understanding of each partner's role in the transaction.Where AI fits, and where it doesn't. Both leaders see AI as a way to handle time-consuming tasks and free up people to focus on customers. Neither sees it replacing the live person a customer can reach when something needs attention.Where the industry is headed. Crawford gives his read on the current freight cycle and explains why collaboration among carriers, brokers, and shippers will keep growing. Quotes "There's relationships, there's arranged relationships and there's partnerships."—Grant Crawford "Communication, clearly, it's a really easy word to throw out, but what does that mean? To me, it's communication at all levels."—Grant Crawford "Ultimately, we're sales organizations that represent the carrier."—Grant Crawford "The third parties have figured out that churn is bad for them just like it's bad for the LTL carrier."—Chris Kelley "It sure as heck isn't going to be where the AI is interacting with the customer and the customer doesn't have the ability to get a hold of a live person."—Grant Crawford "I think that our future is what we want it to be."—Grant Crawford Key Takeaways Partnerships prove themselves over time. Relationships that hold up in strong and weak freight markets deliver the most value to the shared customer.Communication has to happen every day. Crawford says TQL and OD teams talk daily by phone, email, or text. That steady contact is what keeps problems small.Each partner should play to its strengths. Carriers focus on operational excellence and moving freight efficiently from A to B. A 3PL handles work behind the scenes that supports the customer.Technology should support people, not replace them. The best use of AI is to give teams more time for the work that protects the customer experience.Frontline teams make the difference customers notice. Drivers, dock associates, and customer service staff are the ones who keep the promises a company makes.
    Mostra di più Mostra meno
    16 min
  • Episode 20: Creating Value Beyond the Shipment: How OD's Strategy and People Deliver an Outstanding Customer Experience

    Episode 20: Creating Value Beyond the Shipment: How OD's Strategy and People Deliver an Outstanding Customer Experience
    Oct 5 2026

    In this episode of Cargo Shorts, Chris Kelley, Senior Vice President of Operations, and Chip Overbey, Senior Vice President of Strategic Planning at Old Dominion Freight Line, discuss what premium service means in practice. From investing ahead of customer demand to empowering employees to solve problems, they explain how OD connects long-term strategy with the daily work of keeping your promises.

    Key Takeaways

    • Consider your total transportation cost. Chargebacks, rework, replacement shipments, and administrative time all affect the value of your carrier relationship.

    • Plan capacity around customer needs. Preparing for growth and shipping surges helps businesses meet demand at critical times.

    • Your carrier represents your brand. Delivery performance influences how customers experience your business and whether they trust your promises.

    • Let shipper feedback guide improvement. Mastio & Company's research helps OD focus its efforts on the service attributes customers value.

    • Give people ownership of the solution. Empowered local teams can respond to challenges and address special handling requirements proactively.

    • Earn trust through consistent execution. Dependable service and personal relationships give shippers confidence and reduce time spent following up on freight.

    Shareable Quotes

    • 05:17: "If you're going to say you're premium, you better operate like you're premium."

    • 08:48: "Not what your price is. What's it costing you to do business?"

    • 13:46: "We'll probably never get to perfection, but we've caught excellence along the way."

    • 21:41: "We don't wait for a problem to come up with a solution."

    Learn more at ODFL.com, and explore more episodes of Cargo Shorts.
    Mostra di più Mostra meno
    22 min
  • Episode 19: The Crossroads of Load Planning & Data: Maximize Efficiency to Minimize Costs

    Episode 19: The Crossroads of Load Planning & Data: Maximize Efficiency to Minimize Costs
    Feb 18 2026

    Load Planning is the hidden hero of successful LTL shipping.

    In the LTL industry, Load Planning is the difference between a high-performing supply chain and a costly logistical nightmare. When executed with clarity and precision, it ensures freight moves efficiently through the carrier's network to arrive intact and on schedule.

    Host Samantha Jones talks with Skip Velardo (VP of Transportation, Old Dominion Freight Line) about how data accuracy and proactive communication enable carriers to achieve load planning success by co-mingling freight, optimizing trailer density, and guaranteeing capacity and cost stability for shippers.

    Key Takeaways:

    LTL carrier load planning essentials. [2:07]

    Accurate data offers peak efficiencies when co-mingling freight loads. [5:59]

    Clear communication and a comprehensive data exchange benefit shippers. [8:57]

    The transformative role of AI within the shipping industry. [11:37]

    Shipping success demands proactive communication and coordination. [18:26]

    Shareables:

    "Usually, whoever has the fastest service wins." — Skip Velardo, Vice President of Transportation, ODFL

    "We are on the doorsteps of getting more AI into our networks." — Skip Velardo, Vice President of Transportation, ODFL

    "There are so many different points between origin and destination that we have to be mindful of and we have to be planning around." — Skip Velardo, Vice President of Transportation, ODFL

    "If we get good information from the customer on the front end, it will help them out with pricing, claims, and hidden costs." — Skip Velardo, Vice President of Transportation, ODFL

    Resources:

    Connect with Samantha Jones

    Skip Velardo on LinkedIn

    OD Outlook

    ODFL.com

    Cargo Shorts Podcast

    Shippers Can Direct Freight Related Questions to marketing@ODFL.com
    Mostra di più Mostra meno
    23 min
adbl_web_anon_alc_button_suppression_t1
Ancora nessuna recensione