Cancelled Flight vs Cancelled Case
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Cancelled Flight vs Cancelled Case
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What does a canceled flight have in common with a canceled surgical case? More than you might think.
In today's article, Lindsay Joyce, MSN, RN, CNOR shares a personal travel story that unexpectedly reframed how she thinks about case cancellations by seeing them through the patient's perspective. Through delays, rebookings, confusion, and loss of control, she draws a powerful parallel between airline disruptions and the very real emotional, financial, and logistical impact a canceled case can have on patients and their families.
This article is a timely reminder that while a cancellation may feel like a brief pause or even a coffee break for staff, it can be a major disruption for the patient. Clear communication, empathy, and transparency matter more than we sometimes realize.
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