The pressure of being Bureau scapegoat finally begins to tell on Will while Cara’s lies catch up with her as she is forced to grapple with the lost purpose of a fraternal familiar.

Veronica struggles to improve team performance while a mysterious woman from the Bureau’s past brings the memories flooding back.

A visitor’s lost patience spells trouble for local traffic wardens, while the arrival of a tortoise leads to no end of hijinks, many of which Raymond finds upsetting.

The Bureau has reached its storage capacity, causing Will to take the initiative and add a new section. But this drastic action leads to a very unfortunate reaction in Veronica.

A regret-filled visitor arrives in search of his virginity, there is controversy over a lost umbrella and the team have to deal with a child, loose in the Bureau.

The arrival of a mysterious mink coat makes life difficult for the team, especially when Cara takes an ill-advised liking to this otherworldly object….