Building and Leading Global Teams: Lessons from the C-Suite
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Building and Leading Global Teams: Lessons from the C-Suite
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You don't need the same culture in every office. You need the same standards. That's how Adam O'Connor answers the first question I ask him, and it sets up the rest of our conversation.
Adam has spent over 20 years in global sales and revenue leadership. He's helped companies grow from under $1M to more than $150M in annual revenue and led teams across North America, Europe and Asia Pacific. He's now Chief Revenue Officer at Connectus. In this episode we talk about what actually makes global teams hard, and what he's learned from the C-suite.
Some of what we get into:
- Why silence means different things in different cultures, and Adam's tip for learning the local rules fast: ask the taxi driver on the way in from the airport
- Why 99% of founders think building more features will fix everything, and why polishing something that isn't finished doesn't make it finished
- What happens when customers show up having already asked ChatGPT about you, and why the human conversation matters more now, not less
- Why servant leadership isn't soft, and why Adam doesn't try to take pressure off his team. He tries to find out what's blocking them.
- How you build trust with people who won't speak up in a group, even if it starts with a private message
- Our own culture clashes: Adam is British, married to a Turkish wife, and spent ten years in the Philippines. I'm from North Macedonia and based in Portugal. Neither of us has it figured out.
His advice for anyone stepping into a C-level role: you don't have to know everything. Ask your team. Nine times out of ten, someone knows it better than you do.
I also mention The Culture Map, one of my favorite recent reads, if you work in a global company.
If you enjoyed this one, leave us a rating on Spotify or a comment, or message me directly with feedback. You can also find Adam on LinkedIn, and he's happy to take your questions. New guest next week.
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