Building a Culture of Compassion, Service and Excellence copertina

Building a Culture of Compassion, Service and Excellence

Building a Culture of Compassion, Service and Excellence

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In this episode of Perspectives in Long Term Care, host Debbie Stadtler welcomes Hilanie Hauk, executive director of Oasis at 30th in Indianapolis, for an inspiring conversation about resilience, leadership and the power of serving others. Hilanie shares her remarkable journey from growing up with limited resources in the Philippines to building a career in long-term care, beginning as a certified nursing assistant and eventually becoming an executive director. She reflects on how determination, education and the encouragement of mentors helped her overcome obstacles and embrace new opportunities. The conversation explores her people-first approach to leadership, the importance of balancing compassion with accountability, and why creating a true sense of community requires more than meeting operational and regulatory standards. Hilanie also discusses the responsibility leaders have to recognize potential in others, invest in their professional growth and lead by example. Throughout her story, she emphasizes that where someone begins does not have to determine where they finish, and that meaningful success comes from helping others rise along the way. Perspectives in Long Term Care is produced by Association Briefings. Transcript Debbie Stadtler: Rising from humble beginnings and working her way up from CNA to executive director, Hilanie Hawk has lived her values of service and resilience in her career. Hear more about Hilanie's story in this episode of Perspectives in Long Term Care. Hi, I'm Debbie Statler, editor-in-chief of Provider Magazine, the flagship publication of the American Health care Association and the National Center for Assisted Living. I'd like to welcome you to this episode of Perspectives in Long-Term Care, a monthly podcast produced by AHCA and NCAL. Each month, we'll talk with long-term care and assisted living professionals about the opportunities and challenges impacting the long-term and post-acute care profession. My guest today is Hilanie Hauk. Hilanie serves as executive director of Oasis at 30th in Indianapolis. Rising from a bamboo hut in the Philippines to executive director of a facility, she has focused her career on serving others with compassion. Welcome, Hilanie. Hilanie Hauk: Thank you, Debbie. It is my pleasure to be here. Debbie Stadtler: Well, I know you have a very unique background, and I really want to dive more into that. So tell us your story. How did you get to where you are today? Tell us about your background. Hilanie Hauk: Yes. So my story really begins in southern Philippines. My father, who was a soldier, he passed away before I was born. And when I was only a few weeks old, a tsunami destroyed our family home. So I grew up with very limited resources because I was, like, raised by a single mother, and from an early age, I learned responsibility, resilience, and how to make the most of what I had. So with that being said, growing up, I can say that education became very important to me because I saw it as opportunity to change not only my life, but eventually the lives of others. So I earned my degree in education in the Philippines. Later on, I came to United States, entered health care as a CNA, became a nurse, then assistant director of nursing, then director of nursing, and eventually an executive director. And keep in mind, none of this happened overnight, of course. It was one opportunity, one lesson, one person believing in me at that time. Looking back, I think every difficult experience prepared me for the responsibility I have today. Debbie Stadtler: With those circumstances growing up, I'm sure that you learned a lot. You mentioned resilience, relying upon education. How did those circumstances growing up shape your views on things? How does resourcefulness show itself in your life now? What's your view on hard work? Hilanie Hauk: So growing up, we didn't have a lot of choices or resources, so I learned to use what I had. So with that being said, I learned very quickly that if you wanted something different for your life, you had to work for it. So there was time when continuing my education was difficult. I worked while going to school. With that being said, I have three brothers, so I had to care for my younger brothers and had to find ways around obstacles instead of allowing those obstacles to stop me. So it doesn't matter how hard life is, if you have that determination, it will push you through because you know that you have a goal, that you need to get through it And that is probably why education means so much to me today, because education gave me something circumstances cannot easily take away from you. And being resourceful taught me something equally important, that you don't always need perfect circumstances to move forward. Sometimes simply have to ask, "What can I do with what I have right now?" That mindset has stayed with me throughout my entire career. Debbie Stadtler: I think those are some incredible ...
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