Bridging the Gap from Education to Customer Success with Jeffrey See
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Bridging the Gap from Education to Customer Success with Jeffrey See
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A proposito di questo titolo
Just how transferable are skills and experiences in other disciplines to customer success?
One profession that seems to be at the forefront of the movement to CS is professional educators. And for good reason, there are lots of parallels between teaching and education and making customers successful, so much so that at times it's hard to tell them apart.
Today’s guest is Jeffrey See, Assistant Principle for the DC Everest Area school district. In this episode you’ll hear how he:
- Compares the role of educators and CSM's
- Creates strategic outcome driven action plans
- Leverages data to prioritize action and make decisions
- Uses customer discovery methods to get buy-in for project budgets
- Puts the ultimate success of students above internal measures and tactics
Enjoyed this episode? Connect with Jeffrey on LinkedIn and let him know, or subscribe for future episodes of Happy Customers.
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