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A funeral home is supposed to be the one place that runs on dignity, routine, and trust. Transfer. Refrigeration. Service. Closure.

In Jacksonville, Arkansas, that trust snapped.

In this episode of Things I Want To Know, we start where the damage actually lived: with the families who paid for care, waited for answers, and later learned what state inspectors said they found inside Arkansas Funeral Care. Not rumor. Not internet folklore. Documented findings that turned a private moment into a public scandal.

We walk through what the state documented, what families later alleged in civil lawsuits, and why criminal charges can collapse even when the facts make your stomach turn. Then we get uncomfortably practical about the system itself: what Arkansas law actually requires, where “timely disposition” turns into a loophole, and what you should ask before you ever sign a contract with anyone handling your dead.

This isn’t a ghost story. It’s a trust story. And the bill always comes due.

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