Banking Transformed with Jim Marous copertina

Banking Transformed with Jim Marous

Banking Transformed with Jim Marous

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A proposito di questo titolo

 Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.All Rights Reserved 2025 Economia Politica e governo
Episodi
  • The $100 Billion Hidden Fraud Crisis

    The $100 Billion Hidden Fraud Crisis
    Jan 20 2026
    Thirty to fifty percent of your fraud losses don't come from hackers or organized crime rings. They come from your own customers disputing legitimate transactions under their own names. This is first-party fraud, and it's a $100 billion problem that most financial institutions don't even track as a separate category. While banks use advanced tools to detect external fraudsters, their own account holders are taking advantage of long-standing dispute processes meant to protect consumers, turning chargebacks into weapons against the very institutions that serve them. The math is staggering: this single category now accounts for up to half of all fraud losses and keeps accelerating while most executives stay focused on threats from outside their customer base. Joining me on the Banking Transformed podcast is Shanthi Shanmugam, CEO of Casap, who developed products at Robinhood and Chime before founding a company to address this crisis. We're going to examine why first-party fraud has surged, how manual dispute processes enable it, and what essential changes are needed to transform this hidden vulnerability into a competitive edge.
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    48 min
  • How AI, CX, and Trust Must Coexist

    How AI, CX, and Trust Must Coexist
    Jan 15 2026
    Banking is no longer competing with the branch down the street. It is competing with every digital experience your customers have before they ever open your app. Expectations around speed, simplicity, and trust are being set by big tech, fintechs, and embedded finance, not by traditional financial institutions. And for many banks, that gap is growing. That is why today’s conversation matters. I am joined by Phil Tomlinson, Senior Vice President of Global Offerings at TaskUs, and Pragya Agarwal, Vice President of Financial Crimes and Risk Operations. They sit at the intersection of customer experience, advanced technology, and financial crime prevention, where speed and trust have to coexist every day. In this episode of Banking Transformed, we unpack what next-generation banking really looks like, where AI is delivering real value right now, and how banks can move faster, innovate responsibly, and still protect customers in an always-on, app-driven world. This episode of Banking Transformed is sponsored by TaskUs TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fast-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, technology, financial services and healthcare. https://www.taskus.com/services/financial-crime-compliance/
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    36 min
  • How Banking Leaders Can Avoid Becoming Obsolete

    How Banking Leaders Can Avoid Becoming Obsolete
    Jan 13 2026
    Nearly half of the skills banking leaders rely on today will be obsolete within five years. In this episode of Banking Transformed, Jim Marous explores why continuous learning has become the most critical leadership skill in financial services, and why failing to adapt is the fastest path to irrelevance. Jim shares the personal transformation that reshaped his career, explains how AI is accelerating the divide between learners and laggards, and outlines the daily habits leaders must embrace to stay relevant in a world where change will never be this slow again.
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    8 min
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