Maintenance improvement is often framed as a route to lower staffing costs. In this episode of Tech Talk with 20for20, a panel accompanying the release of The New Economics of Maintenance Improvements explores a much broader source of value: better operations, happier residents and stronger NOI.

Dom Beveridge is joined by Josh Gampp of UDR, Gregory Stobart of MG Properties and Sorin Michnea of SuiteSpot to discuss:

• The real sources of ROI in maintenance, and how time savings translate into faster turns, better service and stronger retention not necessarily direct labor savings.

• A single source of truth: Bringing maintenance, resident and operational data together gives teams the context to identify problems and make better decisions.

• Workflow-driven operations: Consistent playbooks improve planning and execution while preserving the flexibility required by different properties and markets.

• Communication built into the workflow: Automated updates keep residents informed and reduce the delays and administrative work caused by manual handoffs.

• KPIs as diagnostic tools: Metrics should reveal where workflows need attention, rather than becoming narrow targets that teams learn to manage around.

Download your FREE copy of the new 20for20 White Paper “The New Economics of Maintenance Improvement” here.

Special thanks to our sponsor for this research project, SuiteSpot.

To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com.

Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com.

Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.