Episodi

  • What is the agentic front office? Building an intelligent customer edge

    What is the agentic front office? Building an intelligent customer edge
    Sep 1 2026

    AI is changing more than how work gets done—it’s changing how the entire front office works. In this podcast episode, PwC leaders explore the shift from siloed marketing, sales, commerce, service and pricing functions toward an agentic front office where humans and AI work together across the customer lifecycle.
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    24 min
  • The end of SEO as we know it? Agentic commerce and banking’s next digital frontier

    The end of SEO as we know it? Agentic commerce and banking’s next digital frontier
    Nov 10 2025

    This episode explores how agentic commerce is redefining banking as AI agents begin to act, transact, and decide on behalf of customers. We discuss how this shift is transforming discovery, engagement, and trust in financial services — and what banks must do to make their products visible and relevant in an AI-driven marketplace.

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    5 min
  • From Table Stakes to True Delight: A Conversation about the Customer Experience Survey

    From Table Stakes to True Delight: A Conversation about the Customer Experience Survey
    Sep 10 2025
    12 min
  • Beyond Ownership: A Conversation on Experience Supply Chain

    Beyond Ownership: A Conversation on Experience Supply Chain
    Apr 4 2025
    19 min