Sandra Rios, PR and marketing manager for the Naples, Marco Island & Everglades CVB — a.k.a. Florida's Paradise Coast — brings 25 years of hospitality experience (casinos, the Opal Collection, opening the Hard Rock guitar hotel) to a wide-ranging tour of Collier County's three very different personalities. Naples is "unapologetically luxury": quiet wealth, owner-owned boutiques on Fifth Avenue, global cuisine, and a wave of new high-end product like the Four Seasons Naples Beach Club, a JW, the boutique Carnelian, and Florida's first Great Wolf Lodge. Twenty minutes south, Marco Island trades five-star for "beach chic" and laid-back tiki vibes, and Everglades City — population ~350 — is the authentic, stone-crabbing gateway to a UNESCO World Heritage national park.

Sandra also gets into the business side: sports tourism as a major economic driver (the Paradise Coast Sports Complex, FC Naples pro soccer, 64 pickleball courts and the US Open, plus three PGA/LPGA events), the destination's hurricane resilience and the CVB's role housing first responders, and a strategic pivot toward the drive market and domestic travelers amid economic uncertainty — including piggybacking on FIFA crowds in Miami. It's a polished, energetic look at a destination working hard to show it's more diverse than its luxury reputation suggests.

In This Episode:

• 00:06 - Introduction to Aqua Talks
• 05:50 - Exploring Marco Island and Everglades City
• 11:19 - Resilience in the Face of Hurricanes
• 15:30 - The Rise of Sports Tourism in Naples
• 21:01 - Dog-Friendly Destinations in Florida
• 24:34 - Communicating the Drive: From Naples to Miami

Key Takeaways

• Three destinations, three vibes. Naples (serene, five-star luxury), Marco Island ("beach chic," laid-back, JW Marriott with fire dancers on the beach), and Everglades City (authentic, eco-adventure, stone crab) — all in one CVB, which shapes how they market.
• "Unapologetically luxury" — but not flashy. Naples leans into quiet wealth: owner-owned boutiques and restaurants on Fifth Avenue, nothing cookie-cutter, plus a surge of new hotels (Four Seasons Naples Beach Club, JW, the boutique Carnelian with its private Sterlings club, AC Hotel).
• Family gap, filled. Great Wolf Lodge — the first in Florida — added family-friendly product to a market that skews high-end.
• Gateway to a national treasure. Everglades City is the front door to Everglades National Park, one of only 25 UNESCO World Heritage sites in North America, with 350+ bird species — a huge draw for European birding visitors and the new Marjory Stoneman Douglas Visitor Center.
• Sports tourism is a major economic engine. The Paradise Coast Sports Complex (now heading into phase three), pro soccer club FC Naples, 64 pickleball courts and the US Open (50 states, 53 countries, 55,000+ attendees), plus three PGA/LPGA tournaments and 90+ golf courses.
• Pivoting to the drive market. Amid geopolitical and economic uncertainty, marketing is shifting from summer international travel to domestic and in-state visitors — including targeting FIFA crowds in Miami with "it's an easy hour-and-a-half drive" messaging.
• Closer than it looks. Naples to Miami/Fort Lauderdale is a straight, easy 90-minute shot — a fact most visitors don't realize.
• September "Sizzle" dining supports a cause. During the slowest month, restaurants offer specially priced menus, with proceeds benefiting Blessings in a Backpack, which feeds local kids on weekends — now grown from one week to a full month.
• Pet-friendly angle. Keewaydin Island (boat-access only) is a dog-friendly beach, with a monthly "Bark Ark" boat — a nice hook for the growing pet-travel audience.

Crystal River bills itself as the copyright Manatee Capital of the World, and marketing & content manager Nick Popham makes a strong case for why. A former TV reporter turned DMO storyteller, Nick walks host Larry Aldrich through what makes this stretch of Florida's Nature Coast a genuine hidden gem: 72-degree spring water year-round, thousands of manatees huddling into Kings Bay every winter, and the fact that Crystal River is the only place in the U.S. where you can legally swim with them. It's an old-Florida, untouched kind of place — no Cinderella Castle, no South Beach, just crystal-clear springs, cave channels, biking trails, small-town Elvis lore, and scallop season treasure hunts.

Beyond the wildlife, the conversation digs into how a small team (recently expanded to a mighty eight) punches above its weight — from D.C. legislators to influencer trips to Germany — and how the new Eco Compliant Partnership is reframing manatee tourism around conservation and education rather than the theme-park approach. It's a fun, energetic look at how a county of 170,000 puts itself on the global map.

In This Episode:

• 00:06 - Introduction to Aqua Talks
• 05:15 - Exploring the Wonders of Crystal River
• 07:38 - Exploring Eco Tourism and Manatee Conservation
• 18:33 - Exploring the Wonders of Crystal River
• 22:52 - The Transition to Scallop Season

Key Takeaways:

• The only place in the U.S. to swim with manatees. Crystal River (and neighboring Homosassa) is it — a genuine differentiator no other Florida destination can claim, anchored by spring water that stays 72°F all year.
• "We love it when it's cold." When temperatures drop, thousands of manatees flood the warm springs — as many as 1,500 packed into a single spring, which drives some of the DMO's most viral content.
• Eco Compliant Partnership reframes the experience. Terry's initiative certifies tour operators doing things the right way — boats anchored away from manatees, power-pole anchors that protect seagrass, and a Fish & Wildlife education video before every swim. Conservation as the selling point, not an afterthought.
• "Edutainment" is the bread and butter. Every eco-compliant swim tour includes an educational component, so visitors leave having had fun and learned — a positioning that neutralizes the negative connotations some attach to manatee tourism.
• It's more than manatees. The Withlacoochee State Trail, Inverness (ranked a top small town in the South, with Elvis-filmed courthouse lore), crystal-clear springs like Three Sisters, cave-channel kayaking, Gulf fishing, and the Ellie Schiller Homosassa Springs Wildlife State Park underwater observatory round out the destination.
• Closer than you think. Crystal River is ~60 miles / one hour straight up from Tampa International — a shorter drive than Tampa to Orlando.
• Two seasons, two hooks. Manatee season runs Nov 15–Mar 31 (though 50–100 manatees stay year-round), and scallop season — a catch-and-cook "treasure hunt" in the Gulf — runs July through September.
• Small team, big reach. A staff of eight is putting a 170,000-person county in front of audiences in Germany, Texas, NYC, and D.C.

Recorded live at VETS 26 in New Orleans, this episode features Cordell Rolle, founder of Rolle IT, a cybersecurity firm about seven years in that works primarily with the federal government and VA, plus B2B clients navigating the new CMMC regulations. Cordell's origin story is the heart of the conversation: a Navy firefighter (damage controlman) who taught himself to install a shipboard software system, got hired by the vendor two weeks before separating, and spent five years traveling ship to ship across Korea, Japan, and the Middle East doing installs. Later, stuck without a promotion at an insurance job, a friend's nudge pushed him to launch his own company — and he built early trust by doing free IT work for nonprofits, which quietly connected him to boards full of community executives who became his first paying customers.

The back half digs into the business itself: Rolle IT grew to 35 people before DOGE-related federal cuts forced a hard lesson in resilience, and Cordell has since shifted his thinking from headcount to output-per-person, with AI integrated in-house rather than sold as a buzzword. He's carved out a niche most firms overlook — airport cybersecurity and IT operations, where the compliance web (TSA, border patrol, airlines, ground crews, dozens of vendors on-site daily) is relentless. It's an energetic, candid conversation about entrepreneurship, veteran grit, and finding underserved markets, capped by a natural fit with Aqua's own airport work and the Xeniq platform.

In This Episode

• 00:06 - Introduction to Aqua Talks
• 02:50 - Transitioning Careers: From Insurance to Startups
• 06:09 - Entering the World of Airport Marketing
• 08:24 - Transitioning from Military to Tech: A Personal Journey
• 11:00 - The Evolution of Company Growth
• 12:40 - Introduction of Zinique: A New Solution in Cyber Security

• From Navy firefighter to tech founder. Cordell was a damage controlman (E5, DC2) who taught himself to install a shipboard equipment-tracking system; the vendor hired him on the spot and he spent five years doing installs on ships worldwide.
• "Promote yourself." After being told by a boss that his future wasn't her concern, a friend's nudge pushed him to start Rolle IT — a resilience-over-money mindset that runs through the whole story.
• Free work for nonprofits was the growth engine. Doing pro-bono IT for women's and children's shelters built trust and put him in front of nonprofit boards stacked with community executives — who became his first paying clients.
• CMMC is a growth driver. Helping defense-industrial-base companies meet the new Cybersecurity Maturity Model Certification requirements has been a major part of the business.
• DOGE was a gut check. The company hit 35 people before federal cuts forced layoffs — reinforcing his belief that resilience and doing good work matter more than headcount.
• Airport cybersecurity is an underserved niche. Rolle IT handles IT operations, access control, badging, training systems, and vendor management for airports — a world of relentless compliance (TSA, border patrol, airlines, 50–60 vendors on-site daily) that most firms overlook.
• Output over FTEs. Cordell's vision has shifted from measuring success by staff count to maximizing output with better people and in-house AI — "not bolted on, integrated from the jump."
• They're really a tech company. Despite the "cybersecurity" label, Rolle IT writes its own software — a parallel Cordell draws to Aqua and Brennsys being "really tech companies" behind the marketing.

About Our Guest:

About the guest:Cordell Rolle is the CEO of Rolle IT, a Space Coast cybersecurity and technology firm he co-founded in 2019. A 4 Under 40 winner, U.S. Navy veteran, and UCF graduate, he leads a team serving the VA, federal agencies, and defense contractors — with a niche in airport cybersecurity. A Certified Scrum Master and experienced configuration manager, his expertise spans government contracting, team building, and community advocacy through CareerSource and Junior Achievement.

"If your actions inspire people to dream more, learn more, do more, and become more, you are a leader." — John Quincy Adams

Larry talks with Daniel Cohanpour, CEO of Trove Tourism Development Advisors, a New York agency that works exclusively with tourism boards and DMOs across marketing, research, and destination development. Daniel's core message: the industry has changed more in the last six months than ever, and the destinations winning right now are the ones treating traveler research as a living feed rather than an annual report. He makes the case for getting to the root of what travelers actually think and feel — by intent, sentiment, and browsing behavior — and turning that intelligence into segments a destination didn't even know it had.

Then come the receipts. A Jamaica campaign built around community-based tourism that brought roughly 120 locally owned businesses online and kept tourist dollars in-country; a Japan strategy that turned a sentiment study into luxury, wellness, and agritourism plays well beyond the Tokyo-Osaka-Kyoto golden route; and a long-game bet on an understated UAE destination before its first casino ever broke ground. Running through all of it is one stubborn truth Daniel keeps circling back to: AI can target and create at a level we've never seen, but it still can't replicate the relationships — with media, trade, and local partners — that actually move a destination forward.

In This Episode:

• 00:06 - Introduction to Aqua Talks
• 01:50 - Navigating Changes in Tourism Marketing
• 10:06 - Understanding Traveler Behavior in Changing Markets
• 15:49 - Understanding Destination Marketing and Relationships
• 19:56 - Exploring New Tools in Tourism

Key Takeaways:

• The industry just shifted fast: More change in six months than ever, mostly driven by AI for targeting, sentiment, and creative — in an industry historically slow to adopt.
• Research as a live feed, not an annual report: Traveler behavior moves too quickly for yearly studies, so Trove runs monthly and quarterly surveys to stay current.
• Diversify by uncovering hidden segments: A Japan sentiment study surfaced luxury, wellness, and agritourism opportunities beyond the golden route.
• Community-based tourism in Jamaica: ~120 locally owned businesses brought online and 700+ videos, keeping dollars local under the "Yad Love" campaign.
• Booking windows are getting longer: People research for weeks now — target the whole journey, not just the moment of booking.
• Distance doesn't matter, relationships do: New York to Malaysia works fine; what clients are really buying is trust and in-market connections AI can't replicate.
• Small and understated destinations welcome: Much of the work is ad hoc rather than retainer — Daniel loves long-game rebrands like pre-casino Ras Al Khaimah.

About our guest:

Danny Cohanpour (LinkedIn)

CEO/Founder, Trove Tourism Development Advisors

Danny is a tourism development and marketing specialist with deep experience across government agencies and industry associations. He sets the vision and mission behind Trove, partnering with the team and a wide network of collaborators day in and day out to help destinations stand out. A regular voice on the conference circuit, Danny has spoken at the eTourism Summit, World Travel Market, Arabian Travel Market, SPTE, Caribbean Week, and many others.

Larry sits down with Brittany Kenner, marketing director for Murray, Kentucky — the self-proclaimed friendliest small town in America, home to Murray State University and a tourism office of exactly two people running the whole show. Brittany's through-line is that a small budget and a small team aren't a handicap so much as a forcing function: when you can't buy your way into attention, you get very good at earning it. Her headline take is that social engagement isn't dying, it's relocating. The public likes and comments are down, but the real conversations have quietly slipped into DMs and shares — and chasing vanity metrics means missing where the actual interest now lives.

From there it's a clinic in scrappy, place-led marketing: treating Instagram and TikTok like the search engines they've quietly become, putting paid dollars where they actually convert (Spotify and Facebook, not TikTok), and being your own influencer when you can't afford to rent one. Brittany also digs into building a destination brand from the ground up with no marquee attraction to lean on, the genuine synergy she's built with the university, and a charmingly low-tech visitor-guide campaign she hand-addressed herself — Hallmark-movie energy with a real marketing brain behind it.

In this episode:

• 00:06 - Introduction to Aqua Talks
• 03:22 - Transitioning to Trends in Community Marketing
• 08:07 - The Charm of Small Town Connections
• 13:23 - Building a Tourism Strategy
• 16:42 - Partnerships in Tourism and Community Engagement
• 18:24 - Exploring Visitor Engagement Strategies

Key Takeaways:

• Engagement didn't die, it moved to the DMs: Public likes and comments are down, but conversations shifted to DMs and shares — so Brittany leans into shareable content and an Instagram broadcast channel.
• Social is the new search engine: People use TikTok and Instagram to plan trips now, not just scroll.
• Spend where it converts: Small paid budget goes to Spotify and Facebook, not TikTok.
• Be your own influencer: Brittany and her intern became the faces of the town — cheaper than paid influencers and a local-goodwill bonus.
• Building a brand with no marquee attraction: No festival fanbase or big-city draw to coast on — the work is finding people who genuinely love the place.
• The university is the ultimate partner: A board seat, joint rankings wins, and real content give-and-take.
• Find partners who get small-market tourism: Most agency pitches assume an attraction and audience that tiny towns don't have.
• Case study — the hand-addressed visitor guide: A simple social + Spotify push, guides addressed by hand, riding the Kindness Matters murals' Good Housekeeping feature.

About Our Guest:

Brittany Kenner (Murray CVB site)

Director of Marketing & Communications

Brittany moved to Murray in 2020 and went on to earn a Bachelor of Science in Public Relations from Murray State University. She brings a fresh, energetic perspective to her role as Director of Marketing with the CVB. Her time as an Account Manager at Bauer Entertainment Marketing gave her a solid grounding in brand strategy, the hospitality world, and content creation — all of it central to putting the MKY on the map. Outside of work, you'll find Brittany spending time with her family or out enjoying a good music festival.

Recorded live from the Etourism Conference in Louisville, this one's a fun reminder that the biggest travel trend of 2026 might be walking around on four legs. Coryn Briggs, Senior Director of Marketing at Traverse City Tourism, breaks down TripAdvisor's "VIP Travel" trend — which turns out to mean Very Important Pets, not very important people — and explains why dog and cat owners are increasingly building entire vacations around their animals.

From there, Coryn gets into the stuff every DMO marketer is wrestling with: the agritourism boom (a natural fit for the self-proclaimed Cherry Capital of the World, with 50+ wineries to match), the real AI challenge of picking the right tools instead of just chasing every shiny new one, and the perennial grind of filling shoulder seasons in a four-distinct-seasons destination. She closes on Traverse City's north star — core memories — and the multigenerational families who keep coming back because of them.

In This Episode:

• 00:06 - Introduction to Aqua Talks
• 01:15 - Introduction to Aqua Talks and Corinne Briggs
• 03:40 - Trends in Travel: The Rise of Pet-Friendly Vacations
• 04:48 - Emerging Trends in Travel and Agritourism
• 07:42 - Emerging Trends in Tourism
• 08:38 - Promoting Traverse City Tourism

Key Takeaways:

• VIP = Very Important Pets. TripAdvisor's 2026 trend report flagged pet-centered travel as a fast-riser — strong with dog owners, now expanding to cat owners planning trips around their animals.
• Agritourism is having a moment, and it's on-brand for working farm destinations. Skillcations, farm stands, U-pick orchards — Coryn sees real runway here, especially tied to America's 250th and the Americana nostalgia angle.
• The AI challenge isn't keeping up — it's choosing. Just because a tool exists doesn't mean it fits your org. The work is evaluating which tools actually serve your team's efficiency or your consumer messaging.
• Shoulder seasons are the year-round battle. Summer (June–mid-September) and fall color carry the calendar; the November–mid-May stretch takes deliberate initiatives to drive visitation.
• Lead with core memories. Traverse City's positioning centers on multigenerational return visits — kids who vacationed there now bringing their own families back.
• 2026 anniversaries are marketing gold. The National Cherry Festival hits its 100th year, dovetailing nicely with the country's 250th.

Larry catches up with Cristal Rodriguez, Director of Marketing at Tempe Tourism and a recent Marketer of the Year, for a conversation that covers solo travel, a rooftop renaissance, a 13-years-in-the-making rebrand, and the slightly terrifying reality of competing with ChatGPT for "best pizza in Tempe" searches. Cristal makes a strong case that Tempe isn't trying to out-Scottsdale Scottsdale or out-Phoenix Phoenix — it's carving its own lane as the more elevated, walkable, slower-paced cousin in the metro, and that positioning is finally clicking with the solo-traveler segment they've leaned hard into.

The meatier marketing conversation is about life after the big rebrand reveal. Cristal is candid that plenty of DMOs nail the launch and then coast — she's deep in phase two/three, asking what comes after awareness. She and Larry get into the intangibility problem unique to destination marketing (you can't hold the product, attribution windows are a guessing game), the AI search hit on paid performance, and why the DMO community calling each other "colleagues, not competitors" is becoming a real survival strategy. Also: tequila, jalapeño margaritas, and a half-serious threat to push Larry into a Tempe pool live on Aqua Talks.

• Solo travel is a serious lane, not a fringe trend. Tempe is intentionally building around what solo travelers actually want — safety, walkability, centrality, strong food and bar scenes — including dedicated solo-influencer partnerships and itinerary content built specifically for the audience.
• The rebrand was a two-year, all-hands-on-deck operation — and social led the launch. After 13 years untouched, the new Tempe brand kicked off on social channels first, with ads and the website rolling out in sequence. The shift in tone was POV-driven: less "things to try" and more "here's what we think you should try, and here's why."
• Phase two is the harder phase. Cristal flagged a pattern of DMOs nailing the rebrand reveal and then losing momentum. Tempe's current focus is sustaining post-launch energy and moving past awareness into deeper engagement — modeled in part on Visit Philly and LA, who keep pushing forward.
• The Canada case study Cristal can't stop watching. Canada's destination work that leans into the faults (yes, it's cold; yes, sometimes there's nothing to do) is, in her view, one of the smartest contrarian plays in destination marketing right now — and the metrics back it up.
• Positioning by contrast, not competition. Tempe sits intentionally between Scottsdale (luxury/spa/golf) and Phoenix (urban/fast-paced) and leans into being neither — slower, more elevated, off the beaten path. The DMOs in metro Phoenix actively collaborate rather than compete, sharing tactical intel as the AI-search landscape shifts under them.
• AI is rewriting the paid playbook in real time. Tempe's paid search took a hit last year as more travel research moves to ChatGPT and similar tools. Cristal's response: tighter cross-DMO collaboration to share what's working, faster pivoting, and accepting that the rules are getting rewritten week to week.
• Destination marketing's measurement problem is real. With no physical product to point at and attribution windows that can stretch six months, DMOs are forced to lean harder on data and analytics than almost any other marketing discipline — while accepting they'll never quite know which billboard sealed the deal.
• The ASU narrative is a gift and a curse. Tempe Tourism is actively working to reframe outsider perception of Tempe as a "college town" — particularly intra-state, where Phoenix, Tucson, and Flagstaff residents may not have visited since their own ASU days. The city has matured. The marketing is working to catch the audience up.

Larry sits down with Daniel Horsch, Senior Sales Director at Azira, for a wide-ranging conversation about what data can actually do for destination marketers when you stop chasing impressions and start asking better questions. Daniel describes Azira as "the Swiss" of the data world — neutral, flexible, and plugged in across channel partners, agencies, and direct clients — with geolocation data that's universal enough to translate across verticals but laser-focused on travel and hospitality.

The bigger thread here is intentionality. Daniel makes the case that DMOs are getting pulled past the old "heads in beds" scoreboard and into harder questions: Are visitors actually shopping? Eating? Staying longer? Coming back? He shares a sharp example from his pre-Azira days running marketing for a DFW destination, where data showed a nearby high-affinity market was only staying 1.5 days — prompting a budget reallocation to longer-stay markets that drove real economic lift. He and Larry also riff on the realities of AI as a "coworker, not a captain," the death of analysis paralysis, and why no Zoom call will ever replace a real conversation at an event.

Key Takeaways

• Geolocation data goes way beyond "did they see the ad." Azira's value sits in tying media exposure to actual in-market behavior — restaurants, shops, attractions, length of stay — which is exactly the proof point stakeholders are demanding from DMOs right now.
• Set the attribution expectation up front. A 30–60 day window for awareness campaigns vs. an immediate-return event-ticketing campaign are wildly different conversations. Daniel's first move with any partner is aligning on what "success" actually means before the first dollar runs.
• Polygon-and-pivot for fly markets. For destinations served by multiple airports, Azira polygons each airport to surface the real visitor makeup, then layers in where those flyers also travel — which surfaces both lookalike opportunities and net-new visitor pools competitors are already winning.
• Reallocate against length-of-stay, not just affinity. Daniel's DFW war story is a great reminder: a market that loves you but only stays 1.5 days may be costing you more than it's worth. Move that budget to 2–3 night markets and the downstream economic impact compounds.
• AI's biggest unlock for non-analysts is prompt-driven sense-making. Daniel is candid that he's "not a data analyst," but using AI to interrogate raw data sets has killed his analysis paralysis and given him real confidence walking into partner conversations. (Bonus: he and Larry agree AI is a coworker, not the boss.)
• The standout case study — turn a red-eye observation into 2,000+ visits. On a late arrival into Chicago, Daniel skipped the Uber, took the Metro, and spotted Fort Worth out-of-home placements (an existing Azira partner). He pitched a geofence layered on top of the existing OOH buy — capturing Metro riders at the station, then re-engaging them at work and home. The result: 2,000+ measured Chicago-origin visits to Fort Worth from a strategy that complemented (rather than replaced) what was already running.
• Relationships are still the platform. Both agreed: events like Etourism and Destinations International aren't networking nice-to-haves — they're where the real partnerships actually start, and where AI-era trust gets built face-to-face