What does a real Business AI Adoption Journey look like once you move beyond basic prompting?

This time, Mike Walsh of EXL turns the questions on Adam Parks of Receivables Info to explore how Adam’s own approach to AI has evolved.

They talk about using AI to automate business operations, scale productivity, choose the right tools, and build practical solutions for financial services. Adam also shares the work behind a consumer stress index he’s developing using public data.

Tune in for a practical conversation about experimenting with AI, learning what works, and finding ideas you can apply to your own journey.

Applying AI Podcast Overview:
https://receivablesinfo.com/applying-ai/business-ai-adoption-journey-parks

Receivables Info:
https://receivablesinfo.com/

EXL:
https://www.exlservice.com/

Adam Parks on LinkedIn:
https://www.linkedin.com/in/adamparks/

Mike Walsh on LinkedIn:
https://www.linkedin.com/in/mike-walsh-b88b271/

business AI adoption journey,
AI automation for business operations,
consumer stress index methodology,
AI tools for receivables leaders,
strategies for scaling AI productivity,
AI tool selection for financial services,
financial stress signals for consumers

#BusinessAI #AIAutomation #AIAdoption #AISkills #ArtificialIntelligence

The AI sales cycle in debt collection is moving fast, but fast doesn’t always mean ready.

Adam Parks sits down with DJ Perry of TEC Services Group and Mike Walsh of EXL Service Holdings to unpack what selling AI actually looks like today. They explore changing buying decisions, AI implementation readiness, pilots and POCs, and how sales teams are using AI for research, CRM insights, and productivity without automating away the relationships that make great sales work.

Listen to learn more about what’s changing in AI sales and which fundamentals still matter.

Podcast Episode:
https://receivablesinfo.com/applying-ai/ai-sales-cycle-receivables-dj-perry

TEC Services Group:
https://www.tecsg.com/

DJ Perry on LinkedIn:
https://www.linkedin.com/in/perrydj/

EXL Service Holdings:
https://www.exlservice.com/

Mike Walsh on LinkedIn:
https://www.linkedin.com/in/mike-walsh-b88b271/

ai sales cycle in debt collection
selling AI to collection agencies
ai sales strategy for receivables
ai implementation readiness
ai sales productivity
ai proof of concept strategy
consultative selling with ai
debt collection technology
receivables management

#AISalesCycle #ArtificialIntelligence #AIinCollections #SalesCycle #SalesAutomation #AIReadiness

Kristyn Leffler of Resurgent Capital Services explains how ecommerce strategies can help debt collectors understand where consumers disengage, identify more effective payment offers, and use digital behavior to guide future interactions.

The episode further examines digital trust, how AI can improve offer selection and self-service experiences, and how bot-to-bot negotiation could shape the future of debt collection.

Listen now and subscribe for more Applying AI episodes with host Adam Parks and co-host Mike Walsh of EXL.

Applying AI Podcast:
https://receivablesinfo.com/applying-ai/videos/ecommerce-debt-collection-leffler

Resurgent Capital Services Website:
https://www.resurgent.com/

Kristyn Leffler LinkedIn:
https://www.linkedin.com/in/kristynbradyleffler/

EXL:
https://www.exlservice.com/

Mike Walsh on LinkedIn:
https://www.linkedin.com/in/mike-walsh-b88b271/

ecommerce strategies for debt collection,
consumer payment behavior analytics,
digital trust in debt collection,
consumer ai agents in collections,
bot to bot debt negotiation,
ai in receivables,
digital debt collection,
Kristyn Leffler,
Resurgent Capital Services

#EcommerceStrategies #AIinCollections #ApplyingAIPodcast #ConsumerBehavior #DigitalTrust