Caryn DeMarco started in public service as a program supervisor with the park district and worked her way into the police department’s communication center. She broadened her knowledge of 9-1-1 when she became the Office Administrator at Will County 9-1-1 Emergency Telephone System in Illinois.  Caryn’s strong work ethic landed her an additional job title when she was given the task of public education.  She sought out resources and networked to ensure her programs would succeed.  And it’s no surprise that Caryn is one of the founders of the National Public Safety Educators Forum (NPEF) as she continues to strive for excellence in the industry. In this episode, you’ll learn more about Caryn DeMarco and:

• Consolidation within Will County due to technology changes over her career (from 9 PSAPs to 3)
• Emergency Telephone Board (ETSB) structures
• 911 funding and distribution
• Public education and outreach tips 

Caryn references:

• Council of Government (COG)
• National Emergency Number Association (NENA)’s page regarding the 9-1-1 surcharge
• Christy Williams with NENA
• Association of Public-Safety Communications Officials (APCO)
• National Public Safety Educators Forum (NPEF) 
• Public Educators of Texas (PETS)
• Within the Trenches Podcast hosted by Ricardo Martinez II