Ready for leadership you can actually use on a busy Tuesday? We sat down with Lieutenant Kyle from Wentzville, Missouri to unpack conflict resolution, trust-building, and communication habits that turn stressful moments into steady results. Drawing from policing and the towing industry, we explore how relationships—not checklists—carry teams through change, and how small, consistent actions create a culture where people feel heard, prepared, and accountable.

We break down conflict resolution as a proactive practice: give high performers a voice, set expectations in plain language, and use brief debriefs to convert chaos into learning. Trust becomes measurable when leaders align words and actions, close loops publicly, and build inclusive routines that invite input before decisions harden. If you’ve ever rolled out a change and watched it stall, you’ll get a simple framework for communicating the why, setting 30-60-90 milestones, and shipping quick wins that show progress without burning people out.

This conversation also zooms out to personal growth. We talk about writing a one-page vision, choosing three skills to build, and running a weekly review that keeps motivation alive after the kickoff fades. Whether you manage a tow fleet, run a shop, or lead a small business with a handful of trucks, these tools translate to the field, the office, and home. And if you’re ready to go deeper, we share details on the Trailblazer Leadership Retreat in Cape Coral—two focused days on communication, change leadership, and building high-performing teams with experts from law enforcement, private sector, and nonprofit leadership.

Subscribe to the show, share this episode with a teammate, and tell us the one leadership skill you’ll build first this year. Your feedback shapes future guests and topics—leave a review and join the conversation.

The first snowstorm of the season didn’t just test trucks—it tested systems. We sat down with Justin Thomas, operations manager at Lazer Tow in Kansas City and part of the Cardinal Legacy Towing Group, to unpack how teams managed ETAs when hills iced over, why side streets often beat clogged interstates, and what happens when real-world experience meets structured training. From the cab to the classroom, Justin brings a rare mix of heavy haul, RGN, and rail-sector instruction to show how safer methods and sharper decisions keep people and revenue protected.

We dig into the October training series that combined EV and alternative-fuel response, a one-day light-duty course, and a two-day heavy recovery program—scheduled to respect operators’ weekends and, yes, a Chiefs game. The surprise highlight: competitors sharing a room, swapping numbers, and leaving with common safety standards. With strong hosting by Lazer and local sponsor support, the classes turned into a blueprint for market-wide collaboration. Justin explains what stuck, from practical rigging choices to better traffic control, and how those changes speed up scenes without cutting corners.

Looking ahead, we spotlight a new three-hour leadership class aimed at frontline leads and managers who set culture on the lot and on the white line. Pairing leadership skills with updated EV protocols and field-proven heavy recovery techniques creates a balanced playbook: communicate clearly, plan smart, execute safely. We also talk instructor bench strength—why having trainers who still work real jobs keeps lessons current and honest. If you care about reducing risk, improving retention, and getting home safe, this conversation gives you next steps you can put to work tomorrow.

Subscribe, share this with a shop owner or operator who needs a lift, and drop a review to help more pros find the show. Got a guest idea or want to host a class? Call 706-409-5603 and let’s build the standard together.

A single dinner turned into a platform that now reaches more than 20,000 listeners—and the story behind it is packed with grit, heart, and field-tested lessons. We sit down with our friend and mentor, DJ Harrington—the Tow Doctor—to unpack how a path that once pointed toward the priesthood led through retail grind, Uniroyal hustle, and a world-class speaking career that has influenced the towing industry across continents. DJ’s stories are kinetic and practical: converting competitors into partners, reviving a legacy tire brand with creative branding, and transforming product “problems” into service bay traffic and loyal customers.

The conversation moves from business tactics to the deeper why. DJ shares a family table moment that changed how he saw leadership—numbers as families, decisions as futures. That perspective fuels everything we do at the American Towing and Recovery Institute and with the Cardinal Legacy Towing Group: train hard, teach safety, and build leaders who take care of their people. We also get real about health. DJ opens up about Guillain-Barré, CIDP, and the fight to adapt; Wes talks about Parkinson’s and the toughness it demands. The takeaway isn’t pity—it’s a playbook for resilience: processes and procedures, stacked with daily courage, protect teams in the field and at home.

You’ll hear how this show started, why we doubled down on great guests, and how live recordings at industry events turned our archive into a learning library. Expect stories from global stages, shout-outs to legends like Zig Ziglar and Lee Iacocca, and simple rules that help towers work smarter: prepare, pre-read, say yes to the moment, and convert every touchpoint into trust. If you care about safer recoveries, stronger businesses, and a community that shows up for each other, you’ll feel right at home here.

If this conversation moved you, subscribe, leave a review, and share it with a teammate who needs a lift today. Your support helps us bring more training, more voices, and more practical guidance to the people who keep the roads moving.